Faith Bourassa
Edmonton
Summary
Diligent server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied customers. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
9
9
years of professional experience
Work History
Server
Boston Pizza
09.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Footwear Sales Associate
Sportchek
10.2021 - 08.2023
- Worked in a fast pace environment while helping multiple customers find the perfect product
- Full-time lead advisor which requires me to fill out daily planner and direct other employees tasks
- Keep ad up to date by rotating shoes on 2-ways by weekly and ensuring all signage on the wall is correct
- Presented different categories of shoes and shoe care products and explained features, benefits and technical specs to generate sales.
- Remained knowledgeable of current promotions, policies regarding payment, exchanges and security practices.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Cashier
Fas Gas
01.2016 - 10.2020
- Interacted with hundreds of customers daily
- Managed product transactions by collecting payments and providing accurate change
- Resolved customer conflict and answered questions while advancing customer experience and communication skills
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Verified customer age requirement for alcohol or tobacco purchases.
Education
High School Diploma -
Mayerthorpe Junior Senior High School
Mayerthorpe, AB06.2019
Skills
- Loss Prevention
- Attention to Detail
- Retail Metrics and Goals
- Safety and Cleanliness Standards
- Adaptable and Flexible
- Engaging with Diverse Customers
- Strong Communication and Interpersonal Skills
- Payment Processing
- Team Supervision
- Reliable and Responsible
- Time Management
- Creative Thinking
- Decision Making
- Exceptional customer service
Contact
Edmonton, AB T5H 1A6
780-236-5677
Faithbourassa7@gmail.com
Timeline
Server
Boston Pizza
09.2023 - Current
Footwear Sales Associate
Sportchek
10.2021 - 08.2023
Cashier
Fas Gas
01.2016 - 10.2020
High School Diploma -
Mayerthorpe Junior Senior High School
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