Yashica Gill
Terrace,Canada
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Server
White Spot Restaurant
10.2024 - Current
- Delivered exceptional customer service in fast-paced restaurant environment.
- Assisted in training new staff on menu items and service protocols.
- Managed multiple tables efficiently, ensuring timely order delivery.
- Collaborated with kitchen staff to address special requests and dietary restrictions.
Assistant Store Manager
Winners TJX
08.2023 - 08.2024
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Assisted in recruiting, hiring and training of team members.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Assistant Manager
McDonald's
05.2018 - 07.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Manager
Trishans Fast Food
04.2017 - 04.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Administrative Assistant
Study Planet Immigrations
02.2015 - 04.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Post Graduate Diploma in Business Administration - Business Administration
Coast Mountain College
Terrace, BC12.2018
BBA - Business Administration
Apeejay College of Fine Arts
Punjab, India05.2016
Course Certificate - Life Skills Coaching
Rhodes Wellness College
Vancouver, BC12-2025
Skills
- Business Development
- Store Organization
- Customer Relations
- Loss Prevention
- Customer Service
- POS Systems Operations
- Staff Management
- Shift Scheduling
- Hiring and Training
Timeline
Server
White Spot Restaurant
10.2024 - Current
Assistant Store Manager
Winners TJX
08.2023 - 08.2024
Assistant Manager
McDonald's
05.2018 - 07.2023
Manager
Trishans Fast Food
04.2017 - 04.2018
Administrative Assistant
Study Planet Immigrations
02.2015 - 04.2017
BBA - Business Administration
Apeejay College of Fine Arts
Post Graduate Diploma in Business Administration - Business Administration
Coast Mountain College
Course Certificate - Life Skills Coaching
Rhodes Wellness College