Summary
Overview
Work History
Education
Skills
Publications
Certification
Timeline
Generic

Faissal Hariri

Greater Toronto Area,ON

Summary

Accomplished Systems Specialist at Opentext, adept in IT systems, with a proven track record of enhancing system efficiency across the board. Excelled in cross-cultural communication, leading high-stakes projects, and driving innovation. Expert in closing the SDLC, demonstrating strategic planning and a self-motivated work ethic to exceed client expectations. Looking for a new opportunity in R&D Technology Alliances and Projects in the field of Industrial Automation and Manufacturing.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Manager Cloud Applications Engineering

OpenText
11.2023 - Current
  • Successfully led service recovery during a Datacenter outage
  • Aligned with Project Management Office to deliver projects on time and within budget
  • Aligned direct reports amongst both the BN Cloud and the Sovereign Cloud to meet business demand
  • Strengthen my relationship with Centers of Excellence and more specifically India to effectively manage resource allocations to meet business demand in the most economical manner possible
  • Owned and led the plan for the Danone flashcut to a bank grade architecture that lead to major improvement in serviceability and availability

Lead Cloud Systems Engineer

Opentext
10.2021 - 11.2023
  • Leading cross functional standups to discuss technical issues with Product Development, Architecture, Client Support and Professional Services
  • CSD lead in platform readiness projects for new Trading Grid clients
  • Assigned to deliver applications on high visibility projects
  • CSD lead in the cutover of EMEA commercial traffic through k8s based systems
  • CSD lead in preparing Anthos platform for CI/CD deployment cycle
  • Identified issues in CI/CD pipeline to reduce major production change window times by 20%
  • CSD lead in planning and execution of two successful disaster recovery exercises
  • Onboard new employees with training and new hire documentation
  • Cross-trained existing employees to maximize team agility and performance

Sr. Cloud Systems Engineer

Opentext
10.2019 - 11.2021
  • Completed 250+ change records and resolved 500+ incidents
  • Lead Application Engineer for FedEx load testing that helped secure a contract with an MCV of $140,000 and introduce new Virtualized Oracle database clusters
  • Coordinate changes between different cloud teams to ensure smooth delivery, manage risk and minimize client impact
  • On-call rotation
  • Technical liaison between multiple stake holders to evaluate, maintain, identify issues, and report them to product/application owner

Applications Systems Engineer

XMachines
05.2016 - 05.2018
  • Established and maintained detailed documentation of work including position requirements, schedules and production team processes
  • Designed, planned, organized and directed orientation and training programs for employees and customers
  • Cross functional collaboration with Operations, Manufacturing and Engineering divisions to enhance current KPIs and identify new KPIs
  • Cross functional collaboration with team of business analysts, developers and technical support professionals to determine comprehensive list of requirement specifications for optimization of underperforming applications and new application development
  • Engaged in software development utilizing wide range of technological tools and industrial cloud based protocols for Industry 4.0 vision
  • Communicated with clients to review contract, answer any questions and learn about their unique scenarios and how to troubleshoot through various SaaS applications
  • Delivered findings, operating plans and growth objectives
  • Collaborated with Management business unit team members to design new applications system to enhance client requirements for mobile computing capabilities
  • Conducted interviews with key clients to collect information on business processes and user requirements

IT Associate

University of Maryland
College Park, Maryland
01.2013 - 01.2016
  • Standardized job tasks and trained junior team members on industry best practices and standards
  • Performed root cause analysis for web, applications and network administrators that helped diagnose and resolve complex IT problems

Education

Master of Engineering - Industrial Engineering

University of Toronto - St. George Campus
Toronto, ON
2019

Bachelor of Applied Science - Mechanical Engineering

University of Maryland
College Park
2015

Skills

  • Cross-cultural communication: Comfortable communicating to management
  • Systems Development Life Cycle (SDLC): Thorough understanding of product development life cycle while balancing risk, complexity and elegance to meet client requirements
  • Metrics reporting: Expert in developing models and analyzing metrics
  • Business intellect: Strategic planner with close attention to detail
  • Self-motivated work ethic: Driven to understanding various systems and accomplishing tasks against tight deadlines
  • Technical skills: Linux administration, Kubernetes administration, Oracle (high level), New Relic NRQL, Incident resolution, F5 (high level), Activemq, Microsoft PowerPoint, Excel, Word, Matlab, Solidworks, Fusion360

Publications

  • Binder Jetting Fabrication of Highly Flexible and Electrically Conductive Graphene/PVOH Composites
  • Relative Humidity Sensing using PANI/PVA integrated with Feedback Oscillator Circuit

Certification

  • Tennis Instructor, TPA Canada - Valid until 2025

Timeline

Manager Cloud Applications Engineering

OpenText
11.2023 - Current

Lead Cloud Systems Engineer

Opentext
10.2021 - 11.2023

Sr. Cloud Systems Engineer

Opentext
10.2019 - 11.2021

Applications Systems Engineer

XMachines
05.2016 - 05.2018

IT Associate

University of Maryland
01.2013 - 01.2016

Master of Engineering - Industrial Engineering

University of Toronto - St. George Campus

Bachelor of Applied Science - Mechanical Engineering

University of Maryland

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Faissal Hariri