FAISAL SHIRZAI
IT Specialist
Sacramento
Summary
Dynamic professional with a proven track record at Amazon, excelling in client support and collaborative teamwork. Skilled in technical equipment setup and network troubleshooting, I consistently enhance customer satisfaction through effective problem-solving and proactive communication. Recognized for fostering a positive work environment while achieving operational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Sheihk
12.2023 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
Field Technician
Charter Communications (Spectrum)
05.2022 - 04.2023
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Collaborated with other field technicians to resolve complex technical issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Operated hand tools and power equipment according to company safety procedures.
Delivery Associate
Amazon
01.2022 - 03.2023
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
Flex Associate
Amazon Fresh
03.2022 - 08.2022
- Provided excellent customer service by promptly addressing inquiries and resolving issues effectively.
- Aided in visual merchandising efforts to create an appealing store atmosphere that attracted customers and encouraged purchases.
- Helped maintain stock levels through timely restocking, reducing instances of out-of-stock items and missed sales opportunities.
- Utilized strong multitasking abilities to manage multiple priorities effectively without compromising quality or productivity levels.
- Picked and packed order items.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Education
No Degree - IT Specialist
NPOWER
Sacramento, CA02-2025
GED -
Highlands Community Charter School
Sacramento, CA06-2025
High School Diploma -
AFGHAN YAR HIGHSCHOOL
KABUL AFG07-2015
Skills
- Client support
- Collaborative teamwork
- Analytical problem-solving
- Technical support for desktop systems
- IT technical support
- Wireless network configuration
- Software system configuration
- Software installation proficiency
- Technical equipment setup
- Network troubleshooting
- Proficient in Microsoft Windows
Certification
- [IT Certification] Training - 33 Weeks
Languages
French
Full Professional
English
Native or Bilingual
Persian
Native or Bilingual
Hindi
Professional Working
Interests
Hiking
Snooker play
Timeline
Sales Associate
Sheihk
12.2023 - Current
Field Technician
Charter Communications (Spectrum)
05.2022 - 04.2023
Flex Associate
Amazon Fresh
03.2022 - 08.2022
Delivery Associate
Amazon
01.2022 - 03.2023
No Degree - IT Specialist
NPOWER
GED -
Highlands Community Charter School
High School Diploma -
AFGHAN YAR HIGHSCHOOL
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