Fahim Mian
Halifax,NS
Summary
Results-driven professional with three years of experience in Hospitality and Financial Services. Skilled in using CRM systems to manage overdue accounts, negotiate repayment plans, and meet Financial targets. Proven ability to handle difficult conversations professionally and enhance client satisfaction. Seeking a challenging role to leverage my skills and contribute to organizational success
Overview
3
3
years of professional experience
Work History
Financial Service Representative
Gatestone & Co. Inc
North York, CA
10.2022 - 05.2024
- Provided timely, efficient, courteous, and respectful customer service, striving to resolve issues or escalate them appropriately
- Managed client queries on financial matters, ensured effective negotiation and assisted consumers in finding appropriate payment resolutions for their credit card accounts
- Served as a personal financial advisor over the phone, taking fiduciary responsibility for clients and addressing their account status inquiries
- Conducted financial assessments, ensuring accurate paperwork preparation for a positive consumer experience
- Managed client queries on financial matters and ensured effective resolution of customer complaints, achieving a 95% resolution rate
- Initiated consumer negotiations for debt recovery through approximately 200-250 daily outbound and inbound calls, consistently ranking among the top 5 percentile for performance
- Handled electronic payment transactions and negotiated payment arrangements within FDCPA guidelines, documenting each transaction
- Follow up on delinquent accounts and forward irreconcilable accounts for collector action
- Analyze accounts, interpret summaries, and implement agreed-upon plans to manage client portfolios effectively.
Front Desk Agent
Holiday Inn
Scarborough, CA
09.2021 - 12.2021
- Greeted and assisted over 50 guests daily with check-in/check-out, achieving a 95% satisfaction rate on post-stay surveys
- Managed reservations, cancellations, and special requests with 99% accuracy using [Hotel Management System], boosting booking efficiency by 20%
- Resolved guest complaints promptly, maintaining a 90% issue resolution rate on first contact and contributing to a 10% increase in repeat guests
- Processed payments and managed billing inquiries, handling $10,000+ in transactions weekly with zero discrepancies
- Trained 5+ new front desk staff, reducing onboarding time by 30%, and contributed to service improvement initiatives that increased positive guest feedback by 15%.
Education
Hospitality - Hotel Operations Management -
Centennial College
Toronto, ON01.2022
Skills
- Problem-Solving Skill
- Multitasking
- Inventory Management
- Empathy & patience
- Time management
- Debt recovery
- Remote service
- Data entry
- Active listening
- Microsoft products
- CRM system
- Client Relationship Management
- Team collaboration
- Financial analysis
- Customer Service
- Teamwork and Collaboration
Websites
Timeline
Financial Service Representative
Gatestone & Co. Inc
10.2022 - 05.2024
Front Desk Agent
Holiday Inn
09.2021 - 12.2021
Hospitality - Hotel Operations Management -
Centennial College