Hi, I’m
Fahim Aballeche
Ottawa,ON
Summary
Personable and organized candidate with strong communication skills and positive attitude. Possesses knowledge in customer service and hospitality software, including proficiency in handling reservations and managing check-ins/check-outs. Committed to providing exceptional guest experiences and ensuring smooth front desk operations.
Overview
2
years of professional experience
Work History
Motel Farid
Hotel Receptionist
03.2023 - 07.2024
Job overview
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Continuously updated knowledge on local attractions, restaurants, and transportation options to provide relevant recommendations for guests seeking guidance.
- Facilitated smooth transitions between shifts by conducting thorough handovers of pertinent information between colleagues.
- Preserved guest privacy and security through strict adherence to data protection policies when handling personal information or payment details.
Hamla Hotel
Hotel Front Desk Receptionist
01.2022 - 03.2023
Job overview
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Maintained an organized front desk area that contributed to smooth operations and professional appearance.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
Education
Univeristy of Bejaia, Bejaia
Master of Arts from English For Specific Purposes
07-2013
Skills
- Microsoft office
- Reservation management
- Initiative-taking
- Guest relations
- Patience and tolerance
- Multilingual proficiency
- Professional appearance
- Hotel software expertise
- Front desk management
- Problem-solving
- Time management
Timeline
Hotel Receptionist
Motel Farid
03.2023 - 07.2024
Hotel Front Desk Receptionist
Hamla Hotel
01.2022 - 03.2023
Univeristy of Bejaia
Master of Arts from English For Specific Purposes
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