Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Fadia Nacef
Open To Work

Fadia Nacef

REPENTIGNY ,QU

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Course Lead and InstructorAcademic Preparation Program InstructorHospitality Management InstructorRooms and Revenue ManagerFacilities Supervisor

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

RemoteHybridOn-Site
Location: REPENTIGNY , QU, Canada
Open to relocation: Yes

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time off

Summary

Bilingual Training Manager with over a decade of experience in adult education, corporate training, and curriculum design. Fluent in English, French, and Arabic, with a proven track record of developing and delivering impactful training programs that enhance employee performance and align with organizational goals. Skilled in fostering inclusive, multicultural learning environments and driving professional development across diverse teams. Committed to service excellence, continuous improvement, and supporting business success through strategic learning initiatives.

Overview

1
1
Certification
18
18
years of professional experience

Work History

Course Lead and Instructor

Toronto School of Management and Technology (in partnership with Niagara College)
01.2022 - 08.2024
  • Developed and implemented a unified Teaching Learning Plan (TLP) across multiple course sections to ensure instructional consistency and quality.
  • Reviewed and evaluated course content for alignment with program objectives in IBM-BG and HTR programs.
  • Facilitated engaging learning sessions using a variety of instructional methods tailored to adult learners.
  • Managed curriculum delivery, assignment planning, and student assessment while maintaining alignment with institutional standards.
  • Supported academic excellence through tutoring and one-on-one academic counselling, and monitored student progress to enhance engagement.
  • Ensured high-quality submissions for internal audits and self-study reviews, contributing to continuous program improvement.

Academic Preparation Program Instructor

Evergreen College Toronto
01.2018 - 08.2024
  • Delivered structured academic programming through lectures, discussions, case studies, and experiential learning projects.
  • Supported students’ development through academic counselling, tutoring, and consistent progress evaluation.
  • Collaborated with the co-op placement team to coordinate, track, and follow up on work-integrated learning opportunities.
  • Contributed to continuous improvement through participation in program reviews and feedback sessions with college leadership.

Hospitality Management Instructor

Lambton College
01.2022 - 04.2022
  • Designed and delivered course materials using Moodle LMS, aligned with curriculum goals and program standards.
  • Fostered an inclusive, culturally responsive learning environment using career-oriented teaching strategies.
  • Created assessments and assignments to align with learning outcomes and measure student achievement.
  • Facilitated remote learning using Google Classroom and ensured accessible learning experiences for all students.

Rooms and Revenue Manager

Novotel Hotel – Accor Hotels and Resorts
01.2016 - 01.2019
  • Conducted training for front office and reservations staff on revenue optimization tools and dynamic pricing strategies.
  • Implemented SOPs for daily, weekly, and monthly revenue management tasks, ensuring alignment with business targets.
  • Collaborated with leadership teams to adjust sell strategies and recommend rate changes based on data analytics and market trends.
  • Facilitated cross-training within the rooms division to increase team flexibility and service coverage.

Facilities Supervisor

Maple Leaf Sports & Entertainment / Air Canada Centre
01.2013 - 01.2018
  • Led and coached a team of 60+ associates, providing continuous performance feedback and operational guidance during major events (NBA, NHL, concerts).
  • Facilitated hands-on training in equipment use, event preparation, and post-event protocols to maintain high service and safety standards.
  • Developed duty schedules and task checklists to align facility operations with event demands.
  • Promoted a safety-first culture through compliance training, inspections, and reporting.

Front Office Manager

Howard Johnson Hotel – Crescent Hotels and Resorts
01.2014 - 01.2016
  • Trained and supervised front desk, reservations, and housekeeping teams to ensure smooth day-to-day operations and exceptional guest service.
  • Led onboarding sessions for new hires covering hotel systems, guest service expectations, and safety protocols.
  • Monitored operational performance, provided coaching, and conducted regular team briefings to reinforce standards and improve service delivery.
  • Managed payroll using ADP and supported HR in enforcing labor and health compliance regulations.
  • Oversaw procurement and inventory, ensuring all service areas were well stocked and compliant with health and safety standards.

Housekeeping Supervisor

Hampton Inn and Suites by Hilton, Bolton
01.2013 - 01.2014
  • Supervised and trained housekeeping staff on cleaning protocols, guest interaction, and time management.
  • Implemented enhanced health and safety procedures, resulting in improved cleanliness scores and audit readiness.
  • Scheduled shifts and managed staffing levels to meet occupancy demand while controlling labor costs.
  • Ensured compliance with safety regulations and internal policies by conducting regular walkthroughs and coaching sessions.

English Language Instructor (General & Special Purposes)

Police Officers’ Academy
01.2009 - 01.2012
  • Delivered customized English language instruction for both junior and senior officers, based on learner proficiency and professional requirements.
  • Adapted teaching strategies to meet diverse language acquisition needs in a structured, disciplined training environment.

Bilingual Reservations Specialist

Hilton Hotels and Resorts (Algiers, Algeria)
01.2007 - 01.2009
  • Handled French- and English-language reservations, applying strong customer service skills and knowledge of booking systems.
  • Provided training and mentoring to new team members on reservation procedures and guest engagement techniques.

Education

Master's Degree - Adult Learning and Leadership

Yorkville University
Canada
01-2022

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American Hotel and Lodging Educational Institute
Orlando, FL
01-2017

Hospitality Management Diploma - undefined

Evergreen College
Toronto
01-2016

Bachelor of Arts - English Language and Literature

University of Ouargla
Algeria
01-2007

Hospitality Management Degree - undefined

National Institute of Tourism and Hospitality
Bousaada, Algeria
01-2004

Skills

Curriculum Design & Training Program Development

Instructional Design for Adult Learners

Inclusive & Culturally Responsive Facilitation

Learning Management Systems (Workday, Canvas, Moodle, Google Classroom)

Assessment Development & Competency-Based Evaluation

Employee Development, Coaching & Mentorship

Online, Hybrid & In-Person Training Delivery

Engagement & Learning Retention Strategies

Educational Technology Integration

Cross-Functional Collaboration & Stakeholder Alignment

Full fluency in Opera and OnQ Property Management Systems

Full proficiency in ADP Payroll System

Microsoft Word, Excel, PowerPoint, Teams

Learning Management Systems (Canvas, Moodle, Google Classroom)

Strong communication skills

Public speaking

Class instruction

Lesson planning

Curriculum development

Expertise in subject matter

Group and individual instruction

Continuous professional development

Collaborative team player

Engaging presentation style

Student engagement

Instructional techniques

Adaptable teaching approach

Differentiated instruction

Classroom management

Recordkeeping

Online teaching experience

Individualized instruction strategies

Interpersonal relationship building

Technology integration

Student evaluation

Progress evaluations

Multicultural sensitivity

Testing and grading

Project-based learning implementation

Cultural sensitivity

Classroom management techniques

Student records management

Active learning promotion

Effective lesson planning

Curriculum development expertise

Assignment grading

Curriculum design

Differentiated instruction techniques

Student counseling

Student rapport

Technology integration proficiency

Student advocacy

Innovative lesson planning

Instructional design

Academic advisement

Student-centered learning focus

Attendance monitoring

Special needs teaching

Continuing education

Innovative teaching methods

Curriculum delivery

Curriculum planning and implementation

Learning objectives

Interactive teaching and learning

Adult learning

Informative lectures

Quizzes, tests, and exams

Diverse student populations

Critical thinking development

Learning skills development

Technology integrated instruction

Type course development

Education assessments

Academic instruction

Detailed instruction

Problem-solving

Interpersonal and social skills

Schedule management

Conflict resolution

Relationship building

Positive learning environment

Team collaboration

Positive reinforcement

Diversity and inclusion

Safety protocols

Student motivation and engagement

Student-centered learning

Team teaching and collaboration

Student support

Audio-visual aids

Online teaching

Creative instruction style

Social development

Classroom technology

Documentation and reporting

Classroom safety practices

Classroom technology implementation

Parent communication

Learning assessments

Google classroom

Group learning mechanics

Program design

Cooperative learning experience

Nonviolent crisis intervention

Standardized testing

Co-teaching and Co-planning

Test proctoring

Core curriculum and standards

State teaching certification

Special needs students

Instructional materials creation

Languages

Arabic: Native (fluent speaking and writing)
French: Advanced (bilingual proficiency)
English: Advanced (bilingual proficiency)
Italian: Intermediate

Certification

  • Teaching Certificate in Managing Human Resources
  • Teaching Certificate in Managing Food and Beverage Operations
  • Teaching Certificate in Managing Service in Food and Beverage Operations
  • Teaching Certificate in Facilities Management and Design
  • Teaching Certificate in International Hotels Management and Development
  • Teaching Certificate in Managing Front Office Operations
  • Teaching Certificate in Hospitality Sales and Marketing
  • Teaching Certificate in Hotels and Restaurants Accounting
  • Teaching Certificate in Managing Housekeeping Operations
  • Teaching Certificate in Security and Loss Prevention
  • Teaching Certificate in Supervision in Hospitality
  • Teaching Certificate in Managing Hospitality Operations
  • Teaching Certificate in Introduction to Hospitality

Timeline

Course Lead and Instructor

Toronto School of Management and Technology (in partnership with Niagara College)
01.2022 - 08.2024

Hospitality Management Instructor

Lambton College
01.2022 - 04.2022

Academic Preparation Program Instructor

Evergreen College Toronto
01.2018 - 08.2024

Rooms and Revenue Manager

Novotel Hotel – Accor Hotels and Resorts
01.2016 - 01.2019

Front Office Manager

Howard Johnson Hotel – Crescent Hotels and Resorts
01.2014 - 01.2016

Facilities Supervisor

Maple Leaf Sports & Entertainment / Air Canada Centre
01.2013 - 01.2018

Housekeeping Supervisor

Hampton Inn and Suites by Hilton, Bolton
01.2013 - 01.2014

English Language Instructor (General & Special Purposes)

Police Officers’ Academy
01.2009 - 01.2012

Bilingual Reservations Specialist

Hilton Hotels and Resorts (Algiers, Algeria)
01.2007 - 01.2009

Hospitality Management Degree - undefined

National Institute of Tourism and Hospitality

Bachelor of Arts - English Language and Literature

University of Ouargla

Hospitality Management Diploma - undefined

Evergreen College

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American Hotel and Lodging Educational Institute

Master's Degree - Adult Learning and Leadership

Yorkville University
Fadia Nacef