Fabyola Eid
Oshawa,ON
Summary
Proven track record in enhancing guest experiences and revenue growth through exceptional customer service and upselling techniques. Expert in cash handling and high-volume dining, demonstrating a strong work ethic and ability to resolve complaints, leading to increased loyalty and positive feedback.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lease Auditor
CREiQ
09.2023 - Current
Apprentice
Turner Fleischer Architects
01.2022 - 04.2022
Server/Head Bartender
Six Social Kitchen & Wine Bar
04.2021 - 12.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Pizza Hut
01.2020 - 02.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Guest Experience Leader
McDonald's
10.2018 - 09.2020
- Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
- Contributed to revenue growth by upselling additional amenities or services when appropriate during guest interactions.
- Trained new team members on best practices in delivering outstanding customer service in a fast-paced environment.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
Education
Certificate - Carpentry Framing And Forming Foundation
College of Carpenters And Allied Trades Inc.
Woodbridge, ON04.2023
Advanced Diploma - Architectural Technology
Humber College
Toronto, ON04.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Safe Food Handling
- Menu Memorization
- Food Running
- High-volume dining
Languages
English
Professional Working
Certification
Smart Serve Ontario Certification
ServSafe Food Handler's Certification
Timeline
Lease Auditor
CREiQ
09.2023 - Current
Apprentice
Turner Fleischer Architects
01.2022 - 04.2022
Server/Head Bartender
Six Social Kitchen & Wine Bar
04.2021 - 12.2021
Server
Pizza Hut
01.2020 - 02.2021
Guest Experience Leader
McDonald's
10.2018 - 09.2020
Certificate - Carpentry Framing And Forming Foundation
College of Carpenters And Allied Trades Inc.
Advanced Diploma - Architectural Technology
Humber College
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