Monique Dunstan
Mississauga ,On
Summary
Accomplished professional with a proven track record at Mercedes-Benz Financial Services, excelling in client relationship building and analytical skills. Spearheaded initiatives that significantly enhanced efficiency and client satisfaction. Renowned for strong negotiation abilities and fostering teamwork, consistently surpassing performance targets. Demonstrates a goal-oriented mindset and adaptability, driving success in dynamic environments.
Overview
2025
2025
years of professional experience
Work History
Lease Maturity Specialist
Mercedes-Benz Financial Services
- Played a key role in achieving departmental goals by consistently meeting individual performance targets.
- Educated clients on available buyout options at lease-end, helping them make informed decisions about their next steps.
- Minimized delinquency rates by proactively addressing potential issues and providing resolutions in alignment with company policies.
- Adhered to all company policies and procedures while maintaining the highest standards of professionalism in all interactions with clients and colleagues.
- Expedited lease-end transactions with efficiency, resulting in higher client satisfaction levels.
- Demonstrated strong knowledge of leasing programs and incentives when advising clients on suitable options for their specific requirements.
- Cultivated strong relationships with clients while successfully managing a portfolio of lease accounts.
- Managed communication channels effectively, promptly responding to inquiries from lessees and internal stakeholders alike.
Team Leader
Daimler Truck Financial Services
08.2022 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Assisted in recruitment to build team of top performers.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Participated in cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Gathered, organized and input information into digital database.
Bulingual Funding Specialist
Mercedes-Benz Financial Services
01.2019 - 08.2022
- Streamlined the grant application process, resulting in increased efficiency and higher success rates.
- Evaluated funding opportunities for alignment with organizational goals and priorities.
- Conducted regular reviews on portfolio performance metrics related specifically toward measuring effectiveness regarding securing necessary financing resources required per initiative undertaken internally.
- Secured funding for projects by researching and identifying potential grant opportunities.
- Provided ongoing feedback based upon observations gathered throughout course conducting various efforts aimed towards generating additional revenue streams via external partnerships formed along way.
- Calculated, reviewed and corrected errors on interest, principal and closing costs.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
Education
CHRP Certification - Human Resources Development
Human Resources Professional Association
Toronto, ONCertificate - Human Resource Management
Humber College
Toronto, ON05.2016
Honours Double Major - Psychology And French
University of Western Ontario
London, None06.2012
Skills
- Strong negotiation skills
- Empathy and patience
- Goal-oriented mindset
- Conflict resolution
- Decision making aptitude
- Willingness to learn
- Strong work ethic
- Teamwork and collaboration
- Customer service
- Excellent communication
- Client relationship building
- Adaptability
- Analytical skills
Languages
French
Professional Working
Timeline
Team Leader
Daimler Truck Financial Services
08.2022 - Current
Bulingual Funding Specialist
Mercedes-Benz Financial Services
01.2019 - 08.2022
Lease Maturity Specialist
Mercedes-Benz Financial Services
CHRP Certification - Human Resources Development
Human Resources Professional Association
Certificate - Human Resource Management
Humber College
Honours Double Major - Psychology And French
University of Western Ontario
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