Fabricio Rocha De Arruda
Toronto,ON
Summary
Dedicated administrative and customer service professional with a proven ability to enhance customer experiences and streamline administrative processes. Proficient at prioritizing tasks to meet deadlines while maintaining a friendly and professional demeanor. Committed to delivering exceptional service and fostering positive relationships.
Overview
6
6
years of professional experience
Work History
Office Assistant
Manserve
06.2023 - 02.2025
- Managed incoming calls, scheduled meetings, and assisted visitors with inquiries and requests.
- Performed administrative tasks including filing, typing, copying, binding, and scanning.
- Exhibited polite and professional communication via phone, mail, and e-mail.
- Maintained polite and professional communication through phone, mail, and email.
Cashier / Customer Service Associate
Mise En Place
01.2019 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Efficiently restocked and organized products to maintain a tidy and well-stocked environment.
- Addressed customer needs and made product recommendations to increase sales.
Education
Business Administration
ILAC International College
Post-Degree Certificate - Finance And Planning
Universidado Do Estado Do Rio De Janeiro
Rio De Janeiro, Brazil12.2024
Skills
- Organization and Communication Skills
- Customer Experience Management
- Effective Time Management and Prioritization Skills
- Administrative Skills (MS Office, G-Suites, Outlook)
- Efficiency and Politeness
- Outgoing and Friendly with stron Interpersonal Skills
Languages
English
Professional Working
Portuguese
Native or Bilingual
Timeline
Office Assistant
Manserve
06.2023 - 02.2025
Cashier / Customer Service Associate
Mise En Place
01.2019 - 03.2020
Business Administration
ILAC International College
Post-Degree Certificate - Finance And Planning
Universidado Do Estado Do Rio De Janeiro