Fabiola Leon
Fairfield
Summary
College student that will be attending Sacramento State University Fall 2025 with the plan of becoming an elementary school teacher. Customer Service Advocate with a proven track record at Target, excelling in complaint handling and bilingual communication. Recognized for enhancing customer satisfaction through swift problem resolution and effective employee training. Committed to fostering a collaborative environment while demonstrating cultural competency and conflict resolution skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Advocate
Target
06.2015 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
Education
Bachelor of Arts - Spanish
Sacramento State
Sacramento, CA06-2027
Associate of Arts - Spanish
Solano Community College
Fairfield, CA06-2025
Associate of Arts - World Languages
Solano Community College
Fairfield, CA06-2025
Skills
- Bilingual communication
- Language translation
- Employee training
- Complaint handling
- Assertiveness
- First Aid/CPR
- Cultural competency
- Conflict resolution
Accomplishments
- Youth leader at Liberty Church from 2020-2022
- Member of the worship team since 2019
- Soccer coach for my son's team
Certification
- CPR/First Aid
- Certified Medical Assistance
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Advocate
Target
06.2015 - Current
Bachelor of Arts - Spanish
Sacramento State
Associate of Arts - Spanish
Solano Community College
Associate of Arts - World Languages
Solano Community College
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