Jamari Borrero
Oceanside
Summary
Adaptable professional with a versatile background in customer service. Known for strong verbal communication and conflict resolution skills, contributing to positive guest interactions. Ready to support team growth and enhance operational efficiency.
Overview
12
12
years of professional experience
Work History
Customer Service Advocate
Target
Oceanside
07.2025 - 03.2026
- Delivered high-level customer service in fast-paced retail environment handling cashiering, returns, drive-up orders, and guest issue resolution.
- Resolved complex third-party gift card issues independently, minimizing leadership escalations.
- Trusted to operate cash office procedures and support multiple departments including fulfillment and stocking operations.
- Recognized by store and district leadership for maintaining organized, visually appealing front-end presentation standards.
- Fostered teamwork and communication with coworkers and leadership, enhancing support and guest focus during busy shifts.
- Chosen for Team Leader development at age 19 due to demonstrated reliability, leadership potential, and performance.
Sales Associate
Dick's Sporting Goods, Inc
Olympia
02.2023 - 07.2023
- Operated POS systems and handled high-volume transactions accurately in a fast-paced retail environment.
- Assisted customers with product recommendations in footwear, apparel, and athletic equipment to enhance customer satisfaction and sales experience.
- Maintained organized and visually appealing checkout and merchandise areas.
- Supported multiple departments including fitting room, sales floor, and stockroom operations during peak business hours.
- Demonstrated adaptability, teamwork, and strong communication skills while assisting guests and coworkers in a high-traffic environment.
Restaurant Hostess and Assistant
El Chapin Restaurant & Bakery
Oceanside
04.2014 - 08.2020
- Assisted in daily front-of-house operations within a family-owned restaurant environment from a young age, developing strong responsibility and customer service skills.
- Greeted and seated guests while helping maintain a welcoming and organized dining atmosphere.
- Supported restaurant staff during busy service periods by assisting with table organization, cleanliness, and guest accommodations.
- Learned foundational workplace skills including communication, teamwork, time management, and professionalism through hands-on experience.
Education
High School Diploma -
Oceanside High School
Oceanside, CA06-2025
Some College (No Degree) - Psychology
Miracosta College
Oceanside, CA05-2026
Skills
- Guest relations
- Verbal & Phone Communication
- Conflict Resolution
- Cash handling
- Fast-paced multitasking
- Organization & Team Collaboration
- Bilingual communication (English and Partial Fluency in Spanish)
- Office technology
- Currently Studying Japanese Language
Timeline
Customer Service Advocate
Target
07.2025 - 03.2026
Sales Associate
Dick's Sporting Goods, Inc
02.2023 - 07.2023
Restaurant Hostess and Assistant
El Chapin Restaurant & Bakery
04.2014 - 08.2020
High School Diploma -
Oceanside High School
Some College (No Degree) - Psychology
Miracosta College