Summary
Overview
Work History
Education
Skills
References Available
Timeline
Generic

Faaria Ali

Summary

Enthusiastic individual with customer service skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge and gain a position where my excellent customer service skills can be utilized to enhance client experience.

Overview

9
9
years of professional experience

Work History

RECEPTIONIST ADMINISTRATOR

LUCERE DERMATOLOGY & LASER CLINIC
05.2023 - Current
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Scheduled appointments
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

RECEPTIONIST

EVELINECHARLES SALONS AND SPAS
10.2022 - 05.2023
  • Cash handling, Booking appointments, Stocking supplies, Providing excellent customer services, Assist customers with questions, Answering and routing phone calls

CUSTOMER COUNTER CLERK

UNITED PARCEL SERVICES (UPS)
08.2019 - 03.2022
  • Assist walk-in customers, Trace packages and follow claim procedures, Process pick-up orders, Continuous cleaning duties, Handle daily opening and closing procedures, Follow billing and collection procedures, contacts customers regarding packages, Greeted visitors and customers upon arrival, help and answered questions to build rapport and retention, Scanned packages and boxes and moved to loading dock for shipment, Checked packing slips and other documentation to appropriately box items requested by clientele, Kept records accurate and current by documenting movements in company system

FRONT COUNTER CLERK

ITALIAN CENTRE SOUTH
10.2014 - 01.2021
  • Cash handling, Daily cleaning duties, Restocking duties, Providing excellent customer services, Assist customers with questions, Bagging groceries

Education

ADVANCED CLINICAL ESTHETICS DIPLOMA PROGRAM -

EUROPEAN INSTITUTE OF ESTHETICS
01.2022

HIGH SCHOOL DIPLOMA -

J. PERCY PAGE HIGH SCHOOL
06.2015

Skills

  • Valid class 5 driver's license
  • Able to work in a fast-paced environment
  • Able to use MS office programs (excel, word, etc)
  • Strong work ethic
  • Strong interpersonal skills
  • Reliable and organized
  • Fluent English and Hindi
  • Appointment Scheduling
  • Client Relations
  • Clerical Note-Taking
  • Document Scanning and Digitization
  • Meeting Support

References Available

Reference available upon request

Timeline

RECEPTIONIST ADMINISTRATOR

LUCERE DERMATOLOGY & LASER CLINIC
05.2023 - Current

RECEPTIONIST

EVELINECHARLES SALONS AND SPAS
10.2022 - 05.2023

CUSTOMER COUNTER CLERK

UNITED PARCEL SERVICES (UPS)
08.2019 - 03.2022

FRONT COUNTER CLERK

ITALIAN CENTRE SOUTH
10.2014 - 01.2021

ADVANCED CLINICAL ESTHETICS DIPLOMA PROGRAM -

EUROPEAN INSTITUTE OF ESTHETICS

HIGH SCHOOL DIPLOMA -

J. PERCY PAGE HIGH SCHOOL

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Faaria Ali