Summary
Overview
Work History
Education
Skills
Timeline
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Prabhjot Kaur

Scarborough,ON

Summary

Driven professional with proven expertise in customer service and problem-solving, honed at Nordia and Scotiabank. Skilled in active listening and critical thinking, I've effectively resolved conflicts and enhanced customer loyalty. My approach has consistently improved customer satisfaction, showcasing my ability to deliver results and exceed expectations.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Nordia
08.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Retail Supervisor

Scotiabank
03.2020 - 05.2021
  • Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
  • Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
  • Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.

Education

Associate of Arts -

Centennial College of Applied Arts And Technology
Scarborough, ON
12.2019

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Customer Service Representative

Nordia
08.2021 - Current

Retail Supervisor

Scotiabank
03.2020 - 05.2021

Associate of Arts -

Centennial College of Applied Arts And Technology

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