Lana Kishyk
Toronto,Canada
Summary
Friendly, responsible, and detail-oriented Front Desk professional with over 3 years of experience in hospitality, guest services, and customer care. Currently working at a luxury spa environment, providing high-level client service and supporting daily operations. Strong interpersonal skills, excellent time management, and a calm, welcoming attitude make me a great fit for wellness-focused environments. Committed to delivering a premium guest experience.
Overview
4
4
years of professional experience
Work History
Spa Attendant
Guerlain Spa at Hotel X Toronto
06.2023 - Current
- Assisted guests with inquiries, appointments, and provided excellent customer service.
- Guided guests through spa services, enhancing their overall experience.
- Assisted massage therapists with setting up treatment rooms before each appointment.
- Managed inventory of products used during treatments or sold in retail areas of the spa.
- Greet guests and assist with spa check-in/check-out procedures.
- Maintain a clean, peaceful, and organized spa environment.
- Replenish supplies in treatment rooms, lounges, and locker areas.
- Support therapists and front desk team with guest needs.
- Deliver personalized service while ensuring privacy and comfort.
Room Attendant
Microtel Inn
Aurora, Canada
02.2023 - Current
- Cleaned and returned rooms to occupant-ready status for prompt turnover.
- Replenished hotel rooms with drinking glasses, linens, and bathroom supplies to maintain adequate stock of items for guests.
- Changed and laundered bedspreads, sheets, and blankets to remove dirt.
- Swept, scrubbed and polished floors with mops and brooms.
- Carried linens, towels, toilet items, and cleaning supplies, using wheeled carts.
- Sorted, counted and marked clean linens and stored in linen closets.
- Changed bed linens and towels on a regular basis according to client's instructions.
- Assigned duties to other staff and gave instructions regarding work methods and routines.
- Washed windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
- Kept storage areas and carts well-stocked, clean, and tidy.
Showroom Sales Consultant
Showroom
Kiyv, Ukraine
06.2022 - 01.2023
- Bagged and packaged purchases and wrapped gifts.
- Helped customers try on and fit merchandise.
- Greeted customers and ascertained what each customer wanted and needed.
- Opened and closed cash registers, balanced cash drawers, and made deposits.
- Computed sales prices, total purchases, and received and processed cash and credit payment.
- Answered questions regarding store and merchandise.
- Maintained knowledge of current sales and promotions, policies regarding payment, and exchanges, and security practices.
- Placed special orders, submitted online, orders, or contacted other stores to find desired items.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
Sales Consultant
Zara
Warsaw, Poland
04.2021 - 06.2022
- Provided accurate forecast and sales activity reporting using company sales tools.
- Recommended products to customers, enhancing engagement and brand loyalty.
- Maximized sales opportunities, remaining focused on goals and expectations.
- Analyzed customer needs and interests, determining appropriate products.
- Scheduled appointments with prospective customers to discuss purchase options.
- Exhibited products at conventions and tradeshows, to generate leads and cultivate relationships.
- Achieved quarterly and annual sales goals by acquiring new customers.
- Communicated product features, advantages, and benefits to customers.
Education
Master of Science (M.S.) - Law
National Academy of International Affairs
Kyiv05.2022
Skills
- Spa & Wellness Client Service
- Hospitality & Room Preparation
- Appointment Scheduling
- Team Collaboration
- Cleanliness & Organization
- Guest Communication & Support
- Multitasking & Problem Solving
- Microsoft Office (Word, Excel)
- Booking & Reservation Systems
- Cleaning & Sanitation Standards
- Confidentiality and Privacy Awareness
- Positive and Calm Demeanor
- Cultural Sensitivity and Inclusion
Languages
- English, Intermediate (B1)
- Russian, Proficient (C2)
- Ukrainian, Proficient (C2)
Timeline
Spa Attendant
Guerlain Spa at Hotel X Toronto
06.2023 - Current
Room Attendant
Microtel Inn
02.2023 - Current
Showroom Sales Consultant
Showroom
06.2022 - 01.2023
Sales Consultant
Zara
04.2021 - 06.2022
Master of Science (M.S.) - Law
National Academy of International Affairs