Yan Portela
Clovis
Summary
Proven track record in enhancing customer satisfaction and streamlining operations.. Excell in guest engagement and inventory management, boosting efficiency and team collaboration. Skilled in critical thinking and adept at driving results through innovative problem-solving and meticulous administrative support.
Overview
5
5
years of professional experience
Work History
Spa Attendant
Red Rock Casino Resort & Spa
06.2024 - 11.2025
- Support front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
- Assist estheticians and massage therapists in setting up rooms and stations with supplies.
- Train new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
- Develop positive working relationships with team members through effective communication and collaboration strategies.
- Replenish locker room linens, robes and sandals to maintain adequate supplies for guests.
- Carry out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Coordinate closely with spa management to proactively address any issues or areas of concern that arose during daily operations.
Prep Cook
El Pollo Loco
08.2023 - 05.2024
- Prepared ingredients for daily menu items, ensuring freshness and quality standards.
- Operated kitchen equipment efficiently to support food preparation and cooking processes.
- Assisted chefs in executing recipes, maintaining consistency and presentation of dishes.
- Maintained cleanliness and organization of workstations, contributing to a safe kitchen environment.
- Collaborated with team members to streamline food prep workflows during peak service hours.
- Monitored inventory levels, assisting in the ordering process to minimize waste and shortages.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
Team Member
Chic-Fil-A
02.2022 - 06.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
Grill Master
El Pollo Loco
02.2021 - 10.2021
- Reduced food waste through diligent inventory management and proper storage practices.
- Developed strong multitasking skills by managing grill station while assisting other areas as needed during busy shifts.
- Enhanced customer satisfaction by consistently preparing high-quality grilled dishes.
- Conducted regular equipment maintenance to ensure safe operation and minimize downtime.
- Ensured prompt preparation of dishes without compromising quality, even during high-volume periods.
- Collaborated with team members for seamless communication and optimal teamwork in the kitchen.
- Contributed to cost reduction efforts through efficient use of ingredients and portion control measures.
Education
High School Diploma -
Arbor View High School
Las Vegas, NV05.2023
Skills
- Guest Engagement
- Restocking management
- Guest Relations
- Supply Inventory Management
- Opening and closing procedures
- Customer Service
- Problem-solving
- Critical Thinking
- Sales and upselling
- Guest engagement
- Appointment scheduling
- Reception management
- Guest relations
- Work orders
- Delivery management
- Body treatments knowledge
- Inventory and supply
- Lost and found procedures
- Policy enforcement
- Time management
- Attention to detail
- Multitasking Abilities
Skills
- Computer Proficiency
- Microsoft Outlook
- Administrative Support
Timeline
Spa Attendant
Red Rock Casino Resort & Spa
06.2024 - 11.2025
Prep Cook
El Pollo Loco
08.2023 - 05.2024
Team Member
Chic-Fil-A
02.2022 - 06.2022
Grill Master
El Pollo Loco
02.2021 - 10.2021
High School Diploma -
Arbor View High School