Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Deepthi Dubbaka

Flamborough,Ontario

Summary

Adept in customer service and CRM software, I significantly enhanced team efficiency and client satisfaction at Multi-risk Insurance Brokerage. By streamlining documentation and prioritizing tasks, I improved operations while demonstrating exceptional multitasking, problem-solving, and adaptability skills. My proactive approach and dedication to continuous learning have driven substantial achievements in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Insurance TSR

FSB Insurance Ltd
Concord, Ontario
11.2024 - Current
  • Managing new business application processing by accurately entering the client and coverage information onto the insurance company portals promptly.
  • Working on several insurance company portals and troubleshooting while data entry.
  • Navigating different tools like Powerbroker, compu-quote, nexsys etc., efficiently.
  • Effectively communicate and collaborate with the producers to submit new business applications.
  • Processing insurance cancellations and providing support with billing/payment updates as and when required.

Insurance CSR

Multirisk Insurance Brokers
Scarborough, Ontario
02.2018 - 11.2019
  • Verifying incoming new business applications from in-house and outside brokers for all mandatory documents.
  • Entering the application details on the company portals, either manually or by integrating with internal software tools.•
    Pulling out Auto-plus and MVR reports from the web portal.
    •Checking incoming policy changes request emails on daily basis and submitting them to the brokers
    for acting on endorsements.
    •Sending out reminders to clients and brokers for missed payments, making payments on behalf of the customers towards missed payments.

Education

Master's in Business Administration - Marketing

Jawaharlal Nehru University
India
09.2007

Bachelor's in commerce -

Osmania University
01.2004

Skills

  • Multitasking and time-management abilities
  • Project coordination experience
  • Resourcefulness and initiative
  • Aptitude for continuous learning
  • Independent working style
  • Problem-solving ability
  • Customer service focus
  • Decision-making skills
  • Adaptability and flexibility
  • Skilled multitasker with superior work ethic and good teamwork
  • Problem-solving and organizational skills

Languages

  • Hindi, Native
  • Telugu, Native
  • English, Fluent
  • Punjabi, Beginner

Timeline

Insurance TSR

FSB Insurance Ltd
11.2024 - Current

Insurance CSR

Multirisk Insurance Brokers
02.2018 - 11.2019

Master's in Business Administration - Marketing

Jawaharlal Nehru University

Bachelor's in commerce -

Osmania University

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Deepthi Dubbaka