Ezoua Paul-Emile Bekro
Ottawa
Summary
Dynamic project management and data analysis professional with over 4 years of experience in insurance, actuarial analysis, and technical support. Progressing from data-driven roles to client advisory and operational process improvement, I have developed a strong ability to manage projects, analyze data, and optimize workflows to improve efficiency and decision-making.
Skilled in analytical reasoning, leadership, and problem-solving, with expertise in data interpretation, process optimization, and stakeholder communication. Adept at translating complex information into actionable insights to support business growth and operational efficiency.
Proven success in enhancing reporting accuracy, streamlining business processes, and improving service quality, leading to measurable improvements in efficiency and customer satisfaction. Able to leverage data-driven insights to drive informed decision-making and business strategy.
Bilingual in English and French, I bring a structured and adaptable approach to problem-solving and collaboration. Excited to contribute my skills in project management, data analysis, and statistical decision-making to support business success in a dynamic environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bilingual Insurance Advisor
TD Insurance
11.2024 - 02.2025
- Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
- Increased client satisfaction by providing personalized insurance advice and recommending suitable policies.
- Explained features, advantages, and disadvantages of various policies to promote insurance sales.
- Established long-lasting relationships with clients through proactive communication and exceptional service.
- Provided quotes and promoted products for building, contents and vehicle insurance.
- Enhanced customer trust by addressing concerns and explaining complex policy details in understandable terms.
IT Technician
Support Central - Oklahoma Christian University
06.2023 - 05.2024
- Managed student loaner laptops, including procurement, configuration, and distribution.
- Performed routine maintenance and reimaging on loaner laptops upon their return.
- Provided technical support to resolve computer issues for employees and students.
- Used Zendesk customer service software to receive, track, and resolve IT requests from students, staff, and faculty.
- Maintained and repaired projectors and AV equipment in classrooms and meeting spaces.
- Administrated the processing of parking tickets and ensured proper record maintenance.
- Installed, configured, and updated software programs professors and students require.
Actuarial Assistant I / Actuarial Analyst
LifeShield National Insurance Company
05.2021 - 04.2023
- Prepared the necessary correspondence for rate filings and other regulatory submissions in 39 states, including filing documents, responding to objections from insurance departments, and conducting follow-ups until the fillings were approved.
- Implemented, verified, and monitored rate increases through the administrative system and ensured communication letters to policyholders were accurate and distributed promptly.
- Performed testing on new products by setting up plan codes, plan documents, and rates.
- Validated test policies and identified and resolved errors as needed.
- Performed loss reserve calculations, conducted claims trend analysis, and executed lapse studies.
- Analyzed experience and trends, provided reports for the management team, and effectively communicated findings.
- Provided technical peer review of established queries and data updates in spreadsheets and models for health products.
Insurance Data Specialist
LifeShield National Insurance Company
05.2020 - 05.2021
- Maintained files, records, and chronologies of entry activities.
- Consistently met deadlines and delivered high-quality work, demonstrating strong commitment to excellence in data management.
- Reviewed policyholders' applications to ensure they were filled out correctly.
- Processed billing notices and rate increase letters and ensured that premiums and effective dates were correct.
- Built/improved operations and processes.
- Evaluated different insurance policies to determine associated risks for the company and policyholders.
- Handled information requests for public and protected data, employing proper procedures to handle and protect important assets.
Education
MBA - Project Management
Oklahoma Christian University
Edmond, OK, USA08.2024
Bachelor of Science - Mathematics-Statistics
University of Central Oklahoma
Edmond, OK, USA05.2020
Skills
- Customer Service Excellence
- Project Management & Coordination
- Risk Analysis
- Regulatory Compliance
- Effective Stakeholder Communication
- Process Improvement
- Strategic Decision-Making
- Effective Multitasking
- Proficient in Microsoft Office Suite
- Fundamental SQL Skills
- Tableau Desktop
- CRM Experience with Zendesk
- Data Cleaning & Preparation
- Insurance Product Knowledge
- Durable Performance Under Pressure
- Attention to Detail
- Active Listening Skills
- Leadership & Team Collaboration
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
● Probability (P) Exam – Society of Actuaries (SOA), Passed 05/2023
● Foundations: Data, Data, Everywhere - Google
● Ask Questions to Make Data-Driven Decisions - Google
● Prepare Data for Exploration - Google
● Process Data from Dirty to Clean - Google
● Analyze Data to Answer Questions - Google
● Share Data Through the Art of Visualization - Google
Timeline
Bilingual Insurance Advisor
TD Insurance
11.2024 - 02.2025
IT Technician
Support Central - Oklahoma Christian University
06.2023 - 05.2024
Actuarial Assistant I / Actuarial Analyst
LifeShield National Insurance Company
05.2021 - 04.2023
Insurance Data Specialist
LifeShield National Insurance Company
05.2020 - 05.2021
● Probability (P) Exam – Society of Actuaries (SOA), Passed 05/2023
● Foundations: Data, Data, Everywhere - Google
● Ask Questions to Make Data-Driven Decisions - Google
● Prepare Data for Exploration - Google
● Process Data from Dirty to Clean - Google
● Analyze Data to Answer Questions - Google
● Share Data Through the Art of Visualization - Google
MBA - Project Management
Oklahoma Christian University
Bachelor of Science - Mathematics-Statistics
University of Central Oklahoma
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