Eyosyas Tabor
Ottawa
Summary
Hardworking and motivated bilingual student at the University of Ottawa determined to acquire experience in a working environment and looking to utilize skills and grow within a company.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Concentrix(Apple)
10.2022 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Managed over 30 calls per day on average.
Associate/Customer Service Associate
Walmart
02.2022 - 09.2022
- Worked varied hours to meet seasonal and business needs.
- Answered incoming telephone calls and processed incoming and outgoing mail to support office staff.
- Greeted customers and offered assistance for increased customer satisfaction.
Professional Mover
High Level Movers
10.2021 - 10.2022
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Completed over 50 jobs by loading boxes and large items, unloading trucks and cleaning job sites.
- Operated with safety and skill to avoid accidents and delays.
Bilingual Customer Service Advisor
Ethiopian Telecommunication
05.2019 - 10.2019
- Skilled at working independently and collaboratively in a team environment.
- Ensured providing and solutions via telephone to high-volume of inbound customer calls originated from anywhere in Djibouti
- Applied expert knowledge of Djibouti telecom products and services
Cashier/Customer Service Representative
Fam Dental Clinic
06.2018 - 08.2020
- Dental Clinic receptionist.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Finance Administrator
Maison des Lycéens/Lycee Guebre Mariam High school
09.2019 - 06.2020
- Planned, organized and raised money for school trip to China and Paris.
- Organized the annual prom, Sold event tickets, Organized sports games for kids,
- Organized bake sales for fund raising.
- Financial: Handled money for school events.
- Worked in the Finance department of high school as a treasurer
Education
Bachelor's degree - International Management
University of Ottawa
Ottawa06.2024
Skills
- Multilingual
- Passionate
- Fast learner
- Curious
- Customer Experience
- Organization skills
- Working under Pressure
- Critical thinking
- Multitasking
- Problem solving
- Great team worker
Certification
- DELF B2
- Cambridge
- Toefl
- Diplome du Baccalaureat General
Timeline
Customer Service Agent
Concentrix(Apple)
10.2022 - 01.2023
Associate/Customer Service Associate
Walmart
02.2022 - 09.2022
Professional Mover
High Level Movers
10.2021 - 10.2022
Finance Administrator
Maison des Lycéens/Lycee Guebre Mariam High school
09.2019 - 06.2020
Bilingual Customer Service Advisor
Ethiopian Telecommunication
05.2019 - 10.2019
Cashier/Customer Service Representative
Fam Dental Clinic
06.2018 - 08.2020
Bachelor's degree - International Management
University of Ottawa
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