Dan Contla Valenzuela
Desert Hot Springs
Summary
Dedicated Customer Service Agent with proven skills in team collaboration, employee training, and multitasking seeking a full-time position in the airline industry such as aircraft dispatcher or airline operations that offers professional challenges and opportunities utilizing strong interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Customer Service Agent
Alaska Airlines
Palm Springs
11.2023 - Current
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Collaborated with team members to uphold service standards and enhance customer experience.
- Worked as a Communication Coordinator in the Operations area to make sure flights went out on time keeping constant communication with flight crew, ground crew and fellow CSAs.
- Mentored and coached junior CSAs to help with their training and keep the company safety and operational standards.
Ramp Service Agent
Alaska Airlines
Palm Springs
11.2022 - 11.2023
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Safely operated various types of industrial equipment such as conveyor belts and tugs.
- Helped in operations at the ticket counter and baggage service with baggage handling and passenger assistance.
Assistant Supervisor / Teacher
Preparación IPN
Mexico City
06.2014 - 10.2022
- Teaching: Taught 2 of the most difficult subjects, Spanish and Mathematical Logic, to groups of 30 to 90 students at high school and college levels.
- Personnel training: Conducted bi-weekly training meetings resulting in 30% productivity improvement. Customer service: Increased the curricula of students admitted to the school each year by 150% based on customer service interactions through social media, e-mail, and phone calls.
- Assisted in creating educational videos for an in-house online platform, increasing video production by 50% weekly.
- Managed payroll function, overseeing significant monthly financial transactions.
Education
Bachelor of Science - Aeronautical Engineering
ESIME Unidad Ticomán - IPN
Mexico City12-2018
Associate of Science - Electrical, Electronics And Communications Engineering
CECyT Núm. 1
Mexico City07-2014
Aircraft Dispatcher - Aeronautics
Institute of Flight Operations And Dispatch (IFOD)
Irving, TX06-2026
Skills
- Payroll management
- Logical and Mathematical thinking
- Ability to quickly assimilate and integrate new processes and knowledge
- Personable and supportive
- Multilingual
- Flight operations
- Team collaboration
- Employee training
- Data analysis
- Language proficiency
- Multitasking
Languages
Spanish
Native/ Bilingual
Italian
Limited
Chinese (Mandarin)
Elementary
Timeline
Customer Service Agent
Alaska Airlines
11.2023 - Current
Ramp Service Agent
Alaska Airlines
11.2022 - 11.2023
Assistant Supervisor / Teacher
Preparación IPN
06.2014 - 10.2022
Bachelor of Science - Aeronautical Engineering
ESIME Unidad Ticomán - IPN
Associate of Science - Electrical, Electronics And Communications Engineering
CECyT Núm. 1
Aircraft Dispatcher - Aeronautics
Institute of Flight Operations And Dispatch (IFOD)