Ewelina Boscarino
STOUFFVILLE
Summary
Customer-oriented team member with background in customer service and team leading role. Supported and motivate serving staff to enhance team performance, 18 years of bar and restaurant experience.
Overview
19
19
years of professional experience
Work History
Collector
Common Collections Agency
01.2005
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
Realtor
Keller Williams Realty Centres
10.2023 - Current
- Staying up to date on market conditions, legal requirements, pricing, and mortgages.
Supervisor / Bartender
Kelseys Restaurant
01.2005 - Current
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
- Resolved conflicts among team members quickly and professionally, fostering a positive work environment.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Ensured accurate reporting of daily sales figures to upper management for informed decision-making processes related to budgeting and forecasting.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Real Estate
Humber College
Toronto, ON09.2023
Paralegal - Communications
Everest College
2009
High School Diploma -
Pope John Paul
06.2003
Skills
- Managing Multiple Tasks
- Conflict Resolution
- Problem-Solving Ability
- Money Handling Abilities
- Customer Service
Timeline
Realtor
Keller Williams Realty Centres
10.2023 - Current
Collector
Common Collections Agency
01.2005
Supervisor / Bartender
Kelseys Restaurant
01.2005 - Current
Real Estate
Humber College
Paralegal - Communications
Everest College
High School Diploma -
Pope John Paul
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