Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Evgenii Inozemtcev

Toronto

Summary

Dynamic operations executive with a proven track record at Canadian Transportation Warranty Inc., specializing in strategic planning and operational excellence. Expert in regulatory compliance and risk management, driving process improvements that enhanced efficiency and performance. Adept at fostering team development and customer retention strategies, ensuring alignment with corporate goals and service excellence.

Overview

7
7
years of professional experience

Work History

Vice President, Operations

Canadian Transportation Warranty Inc.
01.2023 - Current
  • Led all aspects of strategic and operational oversight across core business functions, including underwriting, claims adjudication, policy administration, human resources, customer service, compliance, and Specialty Risk. Acted as a senior executive advisor, translating high-level vision into actionable plans and cultivating a culture of service excellence, innovation, and accountability.
  • Partnered closely with the sales team to develop tailored underwriting products that addressed evolving client needs and supported growth in niche markets. Played a hands-on role in refining the sales process, ensuring it remained compliant, efficient, and client-centric.
  • Collaborated with IT to modernize internal systems and digitize workflows across sales, compliance, and operations, resulting in enhanced scalability, automation, and audit readiness. Directed marketing and brand development efforts to support revenue generation and strengthen market positioning, while overseeing legal affairs in coordination with counsel to ensure contractual compliance and risk mitigation.
  • Led enterprise-wide initiatives focused on process optimization, operational excellence, and strategic expansion, resulting in improved cost efficiency and performance year over year. Implemented systems for quality assurance, regulatory reporting, and performance tracking to support long-term business objectives.
  • Served as a cross-functional leader and key liaison between executive leadership and operational teams, fostering alignment, transparent communication, and consistent execution of corporate goals.

Director of Operations

Canadian Truck Warranty Inc.
06.2020 - 01.2023
  • Provided strategic and hands-on operational leadership in a part-time executive capacity, overseeing core business functions including claims processing, underwriting support, policy servicing, and internal compliance. Played a key role in aligning day-to-day operations with broader business objectives while maintaining regulatory integrity and service excellence.
  • Collaborated with department heads to streamline workflows, improve process efficiency, and implement operational controls that supported both growth and risk management. Supported the execution of policy updates, compliance audits, and change management initiatives tied to internal system enhancements and evolving industry standards.
  • Contributed to performance monitoring and reporting efforts by tracking KPIs, identifying areas for improvement, and delivering actionable insights to executive leadership. Led training, onboarding, and mentorship initiatives to support team development and ensure consistency across operational functions.
  • Served as a cross-functional connector, maintaining open lines of communication between departments and executive leadership to ensure smooth execution of strategic priorities in a flexible, cost-effective manner.

Optical Laboratory Technician

Shamir Optical Lens
01.2018 - 06.2020
  • Performed a range of technical and administrative duties in a fast-paced optical manufacturing environment, ensuring accuracy, efficiency, and quality control throughout the lens production process. Prioritized and organized high volumes of incoming orders, including tracing, cutting, and mounting optical lenses in accordance with customer prescriptions.
  • Promoted to team leader, recognized for reliability, attention to detail, and strong organizational skills. Entered and managed order data within internal systems to support timely processing and on-schedule client delivery.
  • Conducted routine equipment maintenance and efficiency testing to ensure consistent performance and minimize production downtime. Maintained adherence to safety and quality standards, contributing to a smooth and compliant manufacturing workflow.
  • Collaborated with cross-functional teams to meet daily production targets and uphold company service standards.

Education

Broker Licences - Insurance

The Insurance Institute of Canada
Toronto, ON
09-2025

The Life License Qualification Program (LLQP) - Insurance

The Insurance Institute Of Canada
09-2025

Bachelor of Mechanical Engineering - Mechanical Engineering

George Brown College
05-2017

Skills

  • Strategic Planning & Execution
  • Operational Leadership & Oversight
  • Organizational Development & Change Management
  • Leadership Development & Training
  • Regulatory Compliance & Risk Management
  • Claims and Policy Operations Optimization
  • Customer Experience & Retention Strategy
  • Workforce Planning & Talent Optimization
  • Performance Metrics & Process Improvement
  • Budgeting, Capital Spending & Cost Control
  • CRM Management (Salesforce/HubSpot) & User Administration
  • Safety Management & Employee Engagement

Languages

English
Full Professional
Russian
Native or Bilingual

Timeline

Vice President, Operations

Canadian Transportation Warranty Inc.
01.2023 - Current

Director of Operations

Canadian Truck Warranty Inc.
06.2020 - 01.2023

Optical Laboratory Technician

Shamir Optical Lens
01.2018 - 06.2020

Broker Licences - Insurance

The Insurance Institute of Canada

The Life License Qualification Program (LLQP) - Insurance

The Insurance Institute Of Canada

Bachelor of Mechanical Engineering - Mechanical Engineering

George Brown College

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Evgenii Inozemtcev