EVERT CHANDRA
Lloydminster,AB
Summary
Results-driven Health Informatics Professional with a knack for clear communication, novel problem-solving skills, and a resourceful, self-driven approach. My medical background, coupled with technical knowledge, offers a unique perspective. I’ve consistently empowered users through technology.
Overview
13
13
years of professional experience
Work History
Website Content Writer
Portage College
02.2020 - Current
- Contributing to Sharepoint Intranet site, information control, and stakeholder consultation across 30 different pages and more than 10 stakeholders.
- Address email support inquiries from users and stakeholders to amend, sustain and generate new content
- Facilitate, regulate and support hosting of integrated virtual events through Sharepoint and Teams platforms.
- Work with teams of designers, and marketers to create content.
Systems Support Analyst/Business Analyst
Portage College
02.2014 - 02.2020
- Assisted about 200 end users in navigating Windows, MS Office suite, and specialized health simulation software
- Researched, configured and tested new software and hardware.
- Prepare business requirements and functional specification documents including existing workflows and process documentation.
- Optimizing workflow through educating users and creating training documents and presentations
- Following up after program implementations to improve system analysis and future projects
Systems Support Analyst
Alberta Health Services
09.2012 - 04.2013
- Support approximately 3000 end users (clinical and administrative staff) with patient record management and data extraction
- Support end users with system use - trained as a super-user for Sunrise Clinical Manager (SCM) & Clinibase
- Liaise with end-users on e-tools to support clinical functions as well as responding & troubleshooting system issue requests
- Competent in patient data analysis and user support with patient encounter management including admission, discharge and transfer data
- Identify potential opportunities for health care system service improvement
- Manage patient documentation during system outages and monitoring systems post system update implementations
- Assist with system update rollouts and participate in consequent staff training.
- Optimized user experience by providing timely and accurate solutions to software and hardware issues.
Research Assistant
University of Calgary
07.2011 - 11.2012
- Involved in research analyzing risk-taking tendencies in compulsive gamblers using fMRI data.
- Experience in research design, data evaluation using statistical methods, analysis and reporting tools using SPSS and Excel
- Carried out cleaning, linking, creating, modifying, mining, analyzing, interpreting and reporting of patient health data from databases and other peer-reviewed sources
- Experience in working with spreadsheets, databases and tools for querying, analyzing, interpreting and reporting data
- Competent with macros, stored procedures and statistical software applications (SQL & Oracle)
Education
Master's of Science - Medical Informatics -
SUNY Downstate Medical Center
New York, NY05.2010
Bachelor’s of Science in Nursing (BSN) -
Hunter-Bellevue School of Nursing
New York, NY05.2007
Skills
- Technical Skills
- EMR - Clinibase, Sunrise Clinical Manager
- Windows OS support, Office 365 support
- Programming Languages: C, C, Visual Basic
- ITIL Certified customer support experience (Medical IT and Educational IT)
- Soft Skills
- Documenting and redesigning workflows
- Excellent written and verbal communication skills including grant writing
- Unique problem solver, resourceful, analytical thinker and adaptable
- Self-motivated team player, adaptable
Leadership Experience
- Secretary, Co-SIGN (College Students Interest Group in Neurology), CUNY Hunter, 09/05, 05/06
- President, Student Medical Informatics Association, SUNY Downstate, 09/09, 05/10
- President, Lakeland Multicultural Association, Cold Lake, 05/18, 06/2021
- Event Organizer, Ecole St Thomas School Community Council, Lloydminster, 09/2021, Present
References
Available on request
Timeline
Website Content Writer
Portage College
02.2020 - Current
Systems Support Analyst/Business Analyst
Portage College
02.2014 - 02.2020
Systems Support Analyst
Alberta Health Services
09.2012 - 04.2013
Research Assistant
University of Calgary
07.2011 - 11.2012
Master's of Science - Medical Informatics -
SUNY Downstate Medical Center
Bachelor’s of Science in Nursing (BSN) -
Hunter-Bellevue School of Nursing
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