Ever Aguirre
Santa Ana
Summary
Experienced Customer Service/Sales Representative with over 5+ years of experience in taking calls, insurance inquiries, and customer care. Seeking to advance my career by using my proven skills of empathizing and servicing new and lifelong customers.
Overview
1
1
Language
1
1
Certification
7
7
years of professional experience
Work History
Claims Coordinator
Collectors Universe
Santa Ana, CA
08.2025 - Current
- Received, reviewed, and processed payment requests to ensure accurate and timely disbursements.
- Draft and send settlement/release agreements.
- Accurately maintain insurance logs.
- Maintain detailed and accurate records of claim activities, correspondence, and decisions.
- Provided timely updates on payment statuses to enhance communication and transparency for stakeholders.
- Provide exceptional internal customer service by addressing inquiries and concerns.
- Collaborated with internal stakeholders to efficiently process payment requests, ensuring customer satisfaction.
Accounting Cash App Clerk
Collectors Universe
Santa Ana, CA
01.2024 - 08.2025
- Assisted customers with accurate and timely payments over the phone, email, and physical check (PSA, PSA/DNA, and PCGS)
- Securing customer payments by contacting the customer via email and phone
- Troubleshooting problem orders and accounting holds
- Preparing daily bank deposits by use of scanner and subsequently posting to the appropriate customer order
- Processing customer credit card payments in accordance with company policy
- Assist with Slack channels related to appropriate departments to ensure customer payments are processed in a timely manner
Insurance Service Representative II
Schools First Federal Credit Union
Tustin, CA
12.2021 - 05.2023
- Developed and created new policies for Members GAP, MRC, and PSP
- Pulled reports via Excel to locate missing contracts GAP/MRC
- Filed claims for GAP, MRC, and PSP
- Served all existing GAP, Mechanical Repair Coverage, and Payment Shield Plus Policies
- Lead Ambassador for multiple branches regarding protection products
- Trained specialist for all protection products
- Reamortized existing loans to fulfill plan cost for protection products
- Posted claim benefits to existing loans and credit cards
Insurance Service Representative
Schools First Federal Credit Union
Tustin, CA
07.2021 - 12.2021
- Monitored all incoming mail by organizing and scanning into an operations folder
- Supervised Insurance Email inbox for the department and insured all requests were assigned to the appropriate destination in a timely manner
- Managed incoming faxes, daily operations, and voicemails within the system.
- Performed maintenance tasks that included following up with members regarding delinquent policies, past due policies, process adjustments, and recommended options regarding billing
Service Delivery Representative II
Schools First Federal Credit Union
Tustin, CA
05.2019 - 07.2021
- Assisted members with personalized service over the phone
- Perform service recovery for various member situations
- Reviewed current promotions, products, and services that best align with the members’ needs and financial goals
- Assessed memberships to identify account complications through research and use of resources
- Processed domestic outbound wire transfers for members
- Coached new hires by shadowing their calls, providing tips, and feedback on how to better serve members to instill Credit Union Culture
Education
Diploma -
Santa Ana High School
Santa Ana, CA06-2015
Skills
- Microsoft Office
- Navision
- Salesforce
- Slack
- Grading
- Excel
- Outlook
- Powerpoint
- Publisher Word
- Symitar
- Springboard
- AMS 360
- FSCrater
Certification
California Department of Insurance: License #OM92927 – Exp: 4/30/2021
LANGUAGES
English and Spanish
Timeline
Claims Coordinator
Collectors Universe
08.2025 - Current
Accounting Cash App Clerk
Collectors Universe
01.2024 - 08.2025
Insurance Service Representative II
Schools First Federal Credit Union
12.2021 - 05.2023
Insurance Service Representative
Schools First Federal Credit Union
07.2021 - 12.2021
Service Delivery Representative II
Schools First Federal Credit Union
05.2019 - 07.2021
Diploma -
Santa Ana High School