Gabriella Massa
San Jose,CA
Summary
Recognized for developing insightful reports that drive proactive solutions. Strong attention to detail and exceptional problem-solving abilities enhance team collaboration and ensure compliance with industry regulations. Utilizes strong analytical skills to resolve issues efficiently and ensure client satisfaction. Track record of effective communication and collaboration within team settings. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Claims Coordinator
Strategic Claims Service
02.2025 - 05.2025
- Monitored pending claims closely to identify potential issues or delays in processing promptly addressing them before escalation occurred.
- Developed comprehensive reports outlining trends in common claim issues which allowed for proactive problem-solving initiatives.
- Maintained up-to-date knowledge of industry regulations, keeping compliant with state requirements while processing claims.
- Prepared claims summaries, loss stratification reports and mod analysis reports.
Front Dest
Monmouth Beach Bathing Pavilion
07.2021 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Sales Associate
CUTCO
05.2020 - 11.2020
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
Education
Master of Science - Business Organization And Leadership
Neumann University
Aston Mills, PA12-2025
Bachelor of Science - Liberal Arts And Sciences
Neumann University
Aston Mills, PA05-2024
Skills
- Microsoft office
- Policy interpretation
- Claims management
- Time management
- Attention to detail
- Problem-solving abilities
- Active listening
- Teamwork and collaboration
- Adaptability and flexibility
- Documentation and recordkeeping
Certification
Crisis Prevent Intervention- Certified
Timeline
Claims Coordinator
Strategic Claims Service
02.2025 - 05.2025
Front Dest
Monmouth Beach Bathing Pavilion
07.2021 - 08.2024
Sales Associate
CUTCO
05.2020 - 11.2020
Master of Science - Business Organization And Leadership
Neumann University
Bachelor of Science - Liberal Arts And Sciences
Neumann University
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