Evelyn Tobon
Fresno,CA
Summary
Professional prepared to manage high-stress situations with strong skills in multitasking, quick decision-making, and effective communication. Focused on team collaboration and adaptable to changing needs, ensuring reliable and results-driven performance. Known for maintaining calm under pressure and excelling in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Service Coordinator
American Motors Group
06.2022 - Current
- Coordinate service appointments to enhance customer satisfaction and operational efficiency.
- Managed daily a high number of inbound and outbound call inquiries. Managed approximately 154 inbound and approximately 100 outbound.
- Managed scheduling and resource allocation for optimal service outcomes.
- Streamlined communication processes between departments to improve workflow.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- System Management Update and maintain customer information and vehicle details within the dealership's CRM and DMS systems.
- Managed a high volume of client requests/ emails, ensuring timely and effective service delivery.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Coordinated client communications to ensure timely responses and enhance overall satisfaction.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Service Cashier
Michael Toyota
07.2018 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall satisfaction and service experience.
- Maintained cash register integrity by conducting regular audits and balancing drawer at shift end.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Invoicing repair orders, Open repair order for recalls, Processed Toyota Care warranty clams.
Sales Supervisor
DSW
05.2016 - 07.2018
- Oversaw daily operations, ensuring efficiency and high standards in customer service.
- Trained and mentored staff, enhancing individual performance and team dynamics.
- Developed sales strategies based on market trends, driving increased foot traffic and revenue.
- Analyzed sales data to identify opportunities for improvement and informed decision-making.
- Resolved customer complaints effectively, maintaining a positive shopping experience and loyalty.
- Collaborated with management to establish operational protocols, improving overall store performance.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
Education
Associate of Science - Early Childhood Care And Education
Clovis Community College
Fresno, CA06-2024
High School Diploma -
Sanger High School
Sanger, CA06-2009
Skills
- Excellent Customer Service Skills
- Exceptional Communication Skills
- Outstanding Problem Solving Abilities
- Bilingual – Spanish
- Proficient in Microsoft/ Google Word and Excel
- Detail orientation
- Multitasking Abilities
- Teamwork and collaboration
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
Timeline
Service Coordinator
American Motors Group
06.2022 - Current
Service Cashier
Michael Toyota
07.2018 - Current
Sales Supervisor
DSW
05.2016 - 07.2018
Associate of Science - Early Childhood Care And Education
Clovis Community College
High School Diploma -
Sanger High School
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