Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Brian Dixon

Calgary,AB

Summary

Service Coordinator with extensive experience working for a drywall company for 15 years. Motivated to learn new trades and skills while gaining new knowledge and leadership capabilities.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Service Coordinator

Spaar Inc.
01.2016 - 10.2022
  • Managed field-level service technicians and updated their daily tasks and scheduled workload
  • Worked daily with field-level service technicians on tools to alleviate any scheduling issues
  • Provided quality control for builders to ensure quality product was turned over to new homeowners
  • Worked closely with builders to ensure all scheduled dates are met
  • Provided onsite assessments of jobs to management outlining detailed scopes of work and estimated cost
  • Checked builder portals daily for any updates to schedules or work order change requests
  • Communicated and scheduled warranty work with homeowners in a friendly and professional manner
  • Ensured that company safety policy was followed and provided follow-up training as required
  • Directly worked with sub-trades to ensure all timelines were met sufficiently with builders.
  • Communicated with and booked sub-trades as needed.
  • Member of company's joint health and safety committee to ensure COR accreditation is continued.
  • Follow up with builder deficiencies promptly.
  • Communicated with clients and service providers to provide updates on work progress.
  • Developed efficient processes and procedures to deliver and complete service projects promptly.
  • Established and maintained service schedules for several projects to help plan and organize workload.
  • Developed user manuals and processes to manage service technician's schedule
  • Assisted in safety-related incidents and ensured proper protocols were followed per company safety policies.

Quality Control Supervisor

Spaar Inc.
01.2015 - 01.2016
    • Managed quality control activities at various commercial and multi-family construction sites
    • Observed work in progress, ensured that proper safety equipment was worn and procedures followed
    • Interfaced with client's construction supervisors and QC personnel to deal with specific issues
    • Maintained records and daily inspection reports, inspection logs and inspection sign off reports
    • Provided and communicated quality findings to appropriate personnel
    • Scheduled technicians to resolve any quality assurance issues in a timely manner
    • Supervised ongoing daily production phases.
    • Located and resolved problems with team production and performance to maintain consistent quality levels.

Service Technician

Elktone Contracting Ltd. (now Spaar Inc.)
10.2007 - 01.2015
    • Trained new hires on proper procedures and processes
    • Completed drywall installation at various commercial and multi-family worksites
    • Accurately measured space and measured and cut drywall sheets accordingly.
    • Completed multiple jobs simultaneously to meet project deadlines
    • Followed up with clients, site supervisors and management with any potential issues and/or solutions
    • Adhered to safety protocols and policies to reduce workplace hazards.
    • Applied knowledge and skills attained to several unique building situations cost-effectively while maintaining a high-quality product that meets both New Home Warranty standards and building code.
    • Responded to customer inquiries quickly and professionally to increase satisfaction.

Education

High School Diploma -

Lord Beaverbrook High School
Calgary, AB
06.2005

Skills

  • Drywall Installer
  • Mud/Taping
  • Measurement/Cutting
  • Ability to manage contractors and skilled workers on multiple sites, simultaneously
  • Facilitate relationships between office staff and field workers to complete tasks such as data entry from site, and daily safety reports
  • Excellent time management and organization skills
  • Supervisory Experience
  • Various Builder Portals
  • Knowledge of New Home Warranty Standards and Building Codes
  • Strong Verbal and Written Communication Skills
  • Basic Computer Skills
  • Project Management
  • Accurate Material Measurements and Procurement for various projects
  • Blueprint Knowledge
  • Excellent Customer Service Skills
  • Class 5 License

Languages

English
Native or Bilingual

Certification


  • Emergency first aid (expires July 2025)
  • Leadership for Safety Excellence
  • CSTS 2020
  • WHIMIS 2015
  • Fall Protection (expires May 2026)
  • Aerial Work Platform (expires May 2026)

Timeline

Service Coordinator

Spaar Inc.
01.2016 - 10.2022

Quality Control Supervisor

Spaar Inc.
01.2015 - 01.2016

Service Technician

Elktone Contracting Ltd. (now Spaar Inc.)
10.2007 - 01.2015

High School Diploma -

Lord Beaverbrook High School

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Brian Dixon