Evelina Falkenberg
Calgary
Summary
Resourceful Customer Service Receptionist and more! known for high productivity and efficient task completion. Skilled in customer relationship management, complaint resolution, and multitasking. Excel in communication, problem-solving, and adaptability to ensure seamless operations making sure every guest has a positive luxury experience.
Overview
5
5
years of professional experience
Work History
Esthetician
RnR Wellness Spa
Calgary
09.2025 - Current
- Performed skincare treatments using advanced techniques and products.
- Educated clients on proper skincare routines and product usage.
- Maintained cleanliness and organization of treatment rooms and equipment.
- Conducted skin assessments to tailor services to individual needs.
- Attended continuing education courses related to esthetics industry advancements.
- Checked supplies inventory regularly to ensure adequate stock levels at all times.
- Kept detailed records of client visits, treatments performed, and product purchases.
- Promoted skincare products to patients according to specific needs, boosting overall revenue.
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Learned new techniques and complete chemical peel processes.
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Maintained cleanliness of treatment room and equipment between appointments.
Spa Receptionist
RnR Wellness - Fairmont Palliser/Le Germain
Calgary
05.2024 - Current
- Greeting and assisting clients ensuring a positive, welcoming environment
- Managing incoming phone calls and scheduled appointments
- Handing insurance claims, verifications and processing clients
- Coordinated with insurance companies to ensure coverage and resolve claim issues
- Maintaining accurate client records and ensuring confidentiality of sensitive information
- Supporting team members and the office in general administrative tasks such as filing, data entry and managing emails/correspondence
- Educated patients about coverage options and pre-authorization processes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Processed payments accurately and managed financial transactions securely.
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Guided customers through facility tours explaining spa resources and amenities.
- Processed daily sales reports to track inventory levels of products and supplies.
Personal Assistant
Elisabeth Fayt
Calgary
10.2024 - 08.2025
- Prepared donation baskets for the spa
- Helped her with personal errands
- Helped with helping her mother as a care giver
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Organized work projects around client's house.
- Assisted with special projects as needed by researching topics.
- Maintained clean and well-organized environment for client happiness and safety.
- Provided companionship for elderly family members by engaging in conversation and participating in recreational activities.
- Provided emotional support for family members who were experiencing depression or anxiety due to their illness or disability.
- Coordinated transportation services for clients when necessary.
- Assisted family members with maintaining good personal hygiene.
- Helped her family members get in and out of beds and wheelchairs.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Server Assistant /Restaurant Hostess
Porch (Restaurant)
Calgary
04.2024 - 07.2024
- Greeting customers as they enter restaurant
- Taking reservations and putting customers on waiting list
- Giving customers menus and showing them to their table
- Answering customer questions regarding the restaurant and menu
- Running food orders and delivering excellent customer service
- Assisting various restaurant staff when busy
- Assisted servers in delivering food and beverages to tables efficiently.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Trained new team members on restaurant procedures and best practices.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Organized menus, silverware, and condiments at each table prior to seating guests.
- Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
Retail Associate
Paws Pet Food & Accessories
Calgary
01.2022 - 07.2022
- Cashier
- Added merchandised goods on sales floor
- Maintained customer database
- Performed upkeep of store to maintain pleasant shopping atmosphere
- Processed sales and handled payment transactions via computer point of sale system
- Assisted customers with locating items and finding prices
Cashier
Lowe's
Calgary
06.2021 - 09.2021
- Provided efficient and courteous service to customers.
- Attended training to refresh on current procedures and learn process improvements
- Built and maintained positive working relationships with co-workers
- Maintained cash accuracy by working with supervisor to correct deficiencies
- Resolved and de-escalated issues to address customer concerns
- Processed cash and credit cards for customer purchases
Warehouse Assistant
Birkby Food Services
Calgary
07.2020 - 08.2020
- Packed, sealed and labeled materials to prepare for shipping
- Packaging, rotating and organizing product
- Met daily quotas while maintaining high-quality deliverables
- Performed routine and scheduled maintenance services including sanitizing within the warehouse
- Provided efficient and courteous service to co-workers at all times
- Communicated with management to understand daily tasks, goals and expectations
Education
Complete - Facial Course Level 1
The Esthetic Institute Training Centre
02.2025 - 04.2025
Liquor Staff Training -
ProServe
Western Canada High School -
Western Canada High School
CalgarySkills
- Strong Team player
- Organized
- Enthusiastic
- Reliable
- Customer service
- Client communication
- Problem solving
- Attention to detail
- Emotional intelligence
- Conflict resolution
- Team collaboration
Timeline
Esthetician
RnR Wellness Spa
09.2025 - Current
Complete - Facial Course Level 1
The Esthetic Institute Training Centre
02.2025 - 04.2025
Personal Assistant
Elisabeth Fayt
10.2024 - 08.2025
Spa Receptionist
RnR Wellness - Fairmont Palliser/Le Germain
05.2024 - Current
Server Assistant /Restaurant Hostess
Porch (Restaurant)
04.2024 - 07.2024
Retail Associate
Paws Pet Food & Accessories
01.2022 - 07.2022
Cashier
Lowe's
06.2021 - 09.2021
Warehouse Assistant
Birkby Food Services
07.2020 - 08.2020
Liquor Staff Training -
ProServe
Western Canada High School -
Western Canada High School