Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Evelin Medina

Arvin

Summary

Dynamic manager with a proven track record at Metro by T-Mobile, excelling in team leadership and customer service. Enhanced customer satisfaction through effective conflict resolution and communication. Skilled in time management and task delegation, consistently achieving goals while fostering a productive work environment.

Overview

8
8
years of professional experience

Work History

Manager

Metro by T-Mobile
03.2018 - Current
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved marketing to attract new customers and promote business.

Hyundai Receptionist

Hyundai
09.2017 - 11.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Maintained confidentiality of information regarding clients and company.

Waitress

Glen Head Country Club
07.2017 - 08.2017
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

High School Diploma -

Arvin High School
Arvin
06-2017

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff management
  • Task delegation
  • Goal setting

Languages

Spanish
Professional Working

Timeline

Manager

Metro by T-Mobile
03.2018 - Current

Hyundai Receptionist

Hyundai
09.2017 - 11.2017

Waitress

Glen Head Country Club
07.2017 - 08.2017

High School Diploma -

Arvin High School

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Evelin Medina