Summary
Overview
Work History
Education
Timeline
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Evan Gordon

32225 Marshall Rd. Abbotsford,BC

Summary

Driven by my communication skills, work ethic, and strengths in organization and interpersonal relations, I aim to contribute to a company's growth and success. I thrive in both independent and team environments, adapt quickly to changes, and excel under pressure. Additionally, I possess problem-solving abilities and a strong desire to learn and develop new skills. With leadership qualities and open availability, I am approachable, accommodating, and dedicated to delivering positive outcomes., and reliability.

Overview

16
16
years of professional experience

Work History

Tower Controller/Dispatcher Manager

Mercedes Benz
Langley, BC
10.2023 - Current
  • Dispatch work to the service technicians in order to maximize shop production and efficiency.
  • Open, dispatch, and invoice Internal work orders.
  • Assist Service Advisors with invoicing.
  • Assist with Mercedes-Benz warranty claims.
  • Work to improve dealership CSI and general customer satisfaction

Internal Service Advisor

Go Auto
Surrey, BC
11.2022 - 10.2023
  • Arrange accessories and perform prepping for deliveries
  • Handle used car trade-ins and buy-ins
  • Ensure completion of bodywork, paintwork, and glass work for vehicles ready for resell
  • Cover front-end duties as a service advisor
  • Upselling to customers
  • Paperwork
  • Establish customer relationships for future business
  • Obtain designated facilitator operator certification
  • Coordinate vehicle detailing.

Detail Coordinator

Wolfe Auto Group
Langley, BC
08.2019 - 11.2022
  • Perform car washes
  • Provide shuttle service
  • Coordinate vehicle detailing, including new and used cars for customer delivery
  • Arrange for undercoats, pro packages, ceramics, and refuel vehicles
  • Ensure high-touch points are properly disinfected in accordance with COVID-19 safety guidelines.

Manager

A&W Canada
Fraser Valley
01.2008 - 01.2017
  • Managed scheduling and labor control for 6 stores and over 150 employees
  • Responsible for data entry related to waste, sales, labor, and inventory
  • Conducted hiring process, including reviewing resumes and interviewing candidates
  • Oversaw training for front-end, drive-thru, and kitchen staff.

Education

Food Safe Level 1 -

01.2020

WHMIS -

01.2020

Occupational First Aid Level 1 -

01.2020

Serving it Right -

01.2020

World Host Certificate -

01.2020

Designated Facilitator certification -

Timeline

Tower Controller/Dispatcher Manager

Mercedes Benz
10.2023 - Current

Internal Service Advisor

Go Auto
11.2022 - 10.2023

Detail Coordinator

Wolfe Auto Group
08.2019 - 11.2022

Manager

A&W Canada
01.2008 - 01.2017

Food Safe Level 1 -

WHMIS -

Occupational First Aid Level 1 -

Serving it Right -

World Host Certificate -

Designated Facilitator certification -

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Evan Gordon