Eva Metatawabin
Timmins,ON
Summary
Dynamic Passenger Service Supervisor at Air Creebec with a proven track record in enhancing operational efficiency and staff training. Adept at critical thinking and excellent communication, I successfully implemented process improvements that elevated service standards and resolved passenger issues swiftly, ensuring a seamless travel experience.
Overview
21
21
years of professional experience
Work History
Passenger Service Supervisor
Air Creebec
08.2002 - 09.2022
- Supervised daily operations of passenger services, ensuring compliance with safety and service standards.
- Trained and mentored staff on customer service protocols and operational procedures.
- Implemented process improvements to enhance efficiency in boarding and baggage handling.
- Coordinated communication between ground crew and airline operations to resolve passenger issues promptly.
- Oversaw ticketing, gate and ramp services.
Women's Wellness Worker
Peetabeck Health Services
09.2001 - 08.2002
Provided support services, including guidance and counseling support, referrals and administrative support for community members.
Education
High School Diploma -
Punnichy High School
Punnichy, SKNo Degree - Business
First Nations University
Regina, SKSkills
- Customer service management
- Staff training and development
- Team management
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Active listening
- Decision-making
- Verbal communication
Timeline
Passenger Service Supervisor
Air Creebec
08.2002 - 09.2022
Women's Wellness Worker
Peetabeck Health Services
09.2001 - 08.2002
High School Diploma -
Punnichy High School
No Degree - Business
First Nations University