Eva Lara
Sacramento
Summary
Motivated healthcare professional transitioning into IT support, with strong experience in digital workflow optimization, customer service, and problem-solving at Sutter Health. Completed foundational IT training including hardware troubleshooting, operating systems, and networking. Skilled at collaborating with clinical teams to resolve system issues and support end-users. Eager to apply technical knowledge and hands-on skills to contribute effectively as a Device Support Technician.
Overview
10
10
years of professional experience
Work History
Ambulatory Pharmacy Technician II
Sutter Health
12.2024 - Current
- Provide end-user and workflow support in Epic EMR, processing high-volume refill requests with
- Troubleshoot EHR prescription issues, restoring functionality and ensuring HIPAA compliance.
- Maintain data accuracy and optimize system inputs to improve efficiency and reduce downtime.
- Deliver customer-focused support to providers and staff for smooth digital processes.
Inpatient Pharmacy Technician II
Sutter Health
04.2023 - 12.2024
- Managed real-time patient data in Epic EMR for critical care units, ensuring accuracy and availability.
- Resolved system access, documentation, and workflow issues for providers.
- Supported process improvement projects using electronic documentation tools.
- Provided responsive customer service for clinical teams during technical interruptions.
Software Engineering Intern
Headstarter AI
07.2024 - 09.2024
- Built and deployed AI-driven healthcare tools, including a customer support chatbot and inventory app.
- Conducted user testing, troubleshooting, and UI/UX enhancements.
- Gained hands-on experience in system design, deployment, and technical problem-solving.
Certified Pharmacy Technician
Specialty Medical Staffing
03.2021 - 06.2024
- Assisted patients with vaccine scheduling, onboarding, and insurance inquiries.
- Processed prescriptions and billing through EHR platforms, ensuring accurate documentation.
- Troubleshot data discrepancies with providers to maintain accuracy and trust.
- Helped optimize digital scheduling systems to improve service efficiency.
Certified Pharmacy Technician
Walmart
01.2016 - 03.2021
- Provided direct customer support, resolving prescription and insurance issues.
- Managed high-volume prescription workflows in EHR and insurance systems.
- Maintained digital inventory records to prevent shortages and service delays.
- Ensured documentation compliance while delivering positive patient experiences.
Education
Certificate - IT Support
Calbright College
Sacramento08-2025
Skills
- Problem-solving skills
- Team collaboration
- Workflow optimization
- Customer service
Timeline
Ambulatory Pharmacy Technician II
Sutter Health
12.2024 - Current
Software Engineering Intern
Headstarter AI
07.2024 - 09.2024
Inpatient Pharmacy Technician II
Sutter Health
04.2023 - 12.2024
Certified Pharmacy Technician
Specialty Medical Staffing
03.2021 - 06.2024
Certified Pharmacy Technician
Walmart
01.2016 - 03.2021
Certificate - IT Support
Calbright College
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