Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mandie Offerman

Sacramento

Summary

Dynamic and results-driven professional with extensive experience at Wholefoods as a Cheese Monger. Expert in product presentation and inventory management, fostering customer engagement through tastings. Proven ability to train staff and maintain high sanitation standards, ensuring exceptional service and operational efficiency. Strong communicator dedicated to enhancing customer experiences.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Cheese Monger

Wholefoods
03.2022 - Current
  • Learned cheese varieties and characteristics to assist customers with selections.
  • Supported inventory management by tracking stock levels and organizing products.
  • Assisted in maintaining cleanliness and organization of cheese display areas.
  • Engaged with customers to provide product recommendations and tasting experiences.
  • Participated in training sessions on cheese handling and storage best practices.
  • Organized regular tasting events to showcase new products and facilitate community engagement.

Cafe Manager

Market 515
04.2018 - 09.2019
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.

Front End Assistant Manager

Sacramento Natural Food Coop
11.2014 - 04.2018
  • Assisted in daily operations, ensuring seamless front-end transactions and customer service.
  • Supported training initiatives for new staff on front-end processes and customer engagement techniques.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Managed multiple projects simultaneously while adhering to strict deadlines and maintaining exceptional quality standards.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

Associate of Science - Social Sciences

Kirkwood Community College
Cedar Rapids, IA
08-2014

Skills

  • Food preparation
  • Cleaning procedures
  • Sanitation practices
  • Product presentation
  • Product rotation
  • Merchandising

Certification

Food Safety Handler's card

Timeline

Cheese Monger

Wholefoods
03.2022 - Current

Cafe Manager

Market 515
04.2018 - 09.2019

Front End Assistant Manager

Sacramento Natural Food Coop
11.2014 - 04.2018

Associate of Science - Social Sciences

Kirkwood Community College

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Mandie Offerman