Eva Calderwood

• Built strong relationships with client to deliver emotional support and companionship.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Assisted patients with self-administered medications.

• Delivering an outstanding level of customer service, consistently positive, friendly and upbeat when interacting with team members
• Preparation of all beverages and coffees to the highest quality standard
• Working as part of fast-moving teams, with high self-motivation and drive to make businesses a success
• Following all SOPs and standards of service delivery with a flawless attention to detail and compliance with food safety requirements in delis
• Very calm and focused when working during pressurised periods
• Proactive in maintaining hygiene requirements, sanitising all work areas and equipment effectively and adapting to enhanced H&S regimes
• Processing payments via cash and credit/debit card, highly numerate and capable of ensuring all transactions balanced
• Stock coordination, ensuring sufficient availability and visually attractive café environments
• Maintaining an organised workspace to ensure an efficient delivery of service
• Rapidly integrated into different teams, confident handling customer complaints, with a solid commercial awareness.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered central telephone system and directed calls accordingly.
• Resolved customer problems and complaints.
• Managed multiple tasks and met time-sensitive deadlines.
• Handled cash transactions and maintained sales and payments records accurately.

Work Experience Programme