Hi, I’m
Eva Agbonifo
Regina,SK
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
years of professional experience
1
Certification
Work History
Henry Mascot
Customer Service Representative/Sales Associate
09.2021 - 04.2023
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software(Trengo) to manage interactions and track customer satisfaction.
Queen Idemudia
Sales Associate
02.2018 - 05.2019
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Federal Government Girls' CollegeNigeria
High School Diploma
06.2013
Skills
- Product Organization
- Policy and Procedure Adherence
- Recordkeeping Strengths
- Critical Thinking
- Problem solving/Troubleshooting
- Customer Relationship Management
- Customer Service
- Good Communication
Certification
- Customer Service: Problem Solving and Troubleshooting by Noah Fleming
Timeline
Customer Service Representative/Sales Associate
Henry Mascot
09.2021 - 04.2023
Sales Associate
Queen Idemudia
02.2018 - 05.2019
Federal Government Girls' College
High School Diploma
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