Motivated and self-sufficient, my early experiences have allowed me to strengthen my skills while discovering various tools and methods across multiple sectors. Eager to take on new challenges, I aspire to join a dynamic organization where I can leverage my energy, collaborative spirit, and passion for challenges to actively contribute to its success.
Hi, I’m
Eureka Divine Kinguimi
Hearst
Summary
Overview
4
years of professional experience
Work History
Co-Operators
Associate Insurance Advisor
09.2023 - Current
Job overview
- Selling insurance products (auto and home)
- Administrative management of policies: updating records, tracking payments, and handling claims
- Post-sale follow-up to ensure customer satisfaction and resolve coverage-related inquiries
Community Living Hearst
Caregiver & Night Watch Attendant
01.2022 - 09.2023
Job overview
- Providing basic care (hygiene, medication administration, emotional support) to residents
- Monitoring residents' health during the night, handling emergencies, and alerting the healthcare team when necessary
- Maintaining accurate documentation and tracking residents' health conditions
Junk Free
Customer Service Representative
03.2021 - 08.2023
Job overview
- Welcoming, assisting, and managing customer requests
- Processing payments and coordinating services
- Resolving customer concerns to ensure a smooth and positive experience
Community Living Hearst
Internship in Community Integration
04.2023 - 04.2023
Job overview
- Assisting participants with social and administrative processes, directing them to appropriate resources
- Organizing recreational activities to promote social integration
- Implementing procedures to better manage client needs
Education
University of HearstHearst, ON
Bachelor's Degree from Human and Social Issues
05.2025
University Overview
FSRA InsuranceHearst, ON
General Insurance License
01.2024
University Overview
Ministry of Labour
Certificate from Occupational Health and Safety
01.2023
University Overview
Skills
- Customer service
- Basic healthcare skills
- Quotes and sales
- Digital skills
- Client relations
- Friendly, positive attitude
- Problem-solving
- Flexible and adaptable
- Critical thinking
Languages
French
Native or Bilingual
English
Full Professional
Completed Projects
Completed Projects
Creation of a Guide for Crisis Customer Management, Community Living Hearst, 2023.
Developed a guide for managing crises in individuals with cognitive vulnerabilities, Proposed communication strategies and intervention protocols tailored to the needs of the clients, Collaborated with the team to ensure effectiveness and adherence to best practices.
Affiliations
Affiliations
- Member of the PÉR (Refugee Student Program) World University Service of Canada (WUSC)
Timeline
Associate Insurance Advisor
Co-Operators
09.2023 - Current
Internship in Community Integration
Community Living Hearst
04.2023 - 04.2023
Caregiver & Night Watch Attendant
Community Living Hearst
01.2022 - 09.2023
Customer Service Representative
Junk Free
03.2021 - 08.2023
FSRA Insurance
General Insurance License
Ministry of Labour
Certificate from Occupational Health and Safety
University of Hearst
Bachelor's Degree from Human and Social Issues
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