Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Eugenio Oliveira

Kelowna,BC

Summary

As a second-year business administration student with completed coursework in professional sales, I'm eager to gain practical business experience. With strong adaptability, teamwork skills, and proficiency in technology, I'm ready to contribute effectively in any environment. Seeking an internship to further develop and apply my skills in real-world scenarios.

Overview

2
2
years of professional experience

Work History

Flex Driver

FedEx
12.2023 - Current
  • Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Provided feedback to management about route efficiencies or obstacles encountered during daily activities; this led to improved processes for all Flex Drivers.
  • Navigated various weather conditions safely, maintaining consistent on-time delivery rates regardless of external challenges.
  • Delivered goods and products to customer on time and in excellent condition.
  • Followed all relevant traffic laws and safety regulations.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.

Keyholder

Hi Cannabis
02.2023 - 04.2023
  • Managed cash register operations accurately, balancing daily transactions.
  • Streamlined store operations by assisting with inventory management, merchandising, and restocking.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Implemented daily operating procedures to keep the store clean, adequately stocked, and well-organized.
  • Resolved customer issues professionally while maintaining composure under high-pressure situations.
  • Processed cash, credit, debit, and check payments.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Maintained a visually appealing store by executing merchandising guidelines and updating displays regularly.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Learned and adapted quickly to new technology and software applications.
  • Delivered services to customer locations within specific timeframes.

Sales Associate

Taco Riendo
03.2022 - 08.2022
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Built relationships with customers to encourage repeat business.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Resolved problems, improved operations and provided exceptional service.

Education

BBA - Business Administration

Okanagan College
Kelowna, BC

Skills

  • Time Management
  • Cash Handling
  • Fast Learner
  • MS Office
  • Problem-Solving
  • Customer Service
  • Flexible and Adaptable
  • Entrepreneurial Mindset
  • Digital Literacy
  • Team building

Languages

English
Native or Bilingual
Portuguese
Limited Working
Spanish
Limited Working

Timeline

Flex Driver

FedEx
12.2023 - Current

Keyholder

Hi Cannabis
02.2023 - 04.2023

Sales Associate

Taco Riendo
03.2022 - 08.2022

BBA - Business Administration

Okanagan College

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Eugenio Oliveira