Ethel Namunjasi Daka
Montreal,QC
Summary
Resourceful Store Associate known for high productivity and efficient task completion. Specialize in inventory management, customer service, and sales floor operations. Excel in communication, teamwork, and adaptability to ensure positive shopping experiences and streamlined store functions.
Overview
4
4
years of professional experience
Work History
Store Associate
Guess
Montreal, Quebec
07.2024 - Current
- Resolved customer complaints promptly with professionalism and courtesy.
- Monitored employee performance to ensure adherence to company standards.
- Performed daily opening and closing procedures for store operation.
- Reconciled daily sales transactions against cash registers totals.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Store Manager
Harris International Limited
Kampala. , Uganda
02.2021 - 12.2023
- Assessed operational efficiency of the store's departments.
- Developed relationships with suppliers to negotiate better prices.
- Monitored inventory levels and placed orders to restock shelves.
- Prepared monthly reports on sales figures, expenses, profits.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education
BBA - According
Nkumba University
Uganda 10-2019
Skills
- Product display
- Return processing
- Retail transactions processing
- Product support
- Flexible schedule adaptability
- Team collaboration aptitude
- Customer service
- Problem-solving acumen
- Basic math skills application
- Cash handling accuracy
- Emergency response
- Team leadership
- Promotion and discount strategies
Timeline
Store Associate
Guess
07.2024 - Current
Store Manager
Harris International Limited
02.2021 - 12.2023
BBA - According
Nkumba University