Ethan Widera
Long Beach
Summary
Dynamic manager with a proven track record at Long Beach Skate Co., excelling in team leadership and customer service. Skilled in employee training and conflict resolution, I developed strategies that significantly enhanced customer satisfaction. Adept at project management, I fostered a collaborative environment that maximized team performance and operational efficiency.
Overview
5
5
years of professional experience
Work History
Manager
Long Beach Skate Co.
Long Beach
10.2021 - Current
- Supported daily administrative tasks to maintain smooth operations.
- Engaged with clients to address inquiries and provide assistance.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Established processes to ensure efficient workflow throughout the organization.
Para Educator
Maxim Healthcare Group
Goleta
10.2020 - 03.2021
- Evaluate the level of help certain students may need.
- Help with any school relating questions and or problems.
- De-escalate certain circumstances as well as talking with parents of the students
- Supported students with special needs during individual and group tasks.
- Facilitated communication between students, teachers, and parents regarding progress.
- Organized classroom materials and resources for daily lessons and activities.
Veterinarian Assistant
Foothill Pet Hospital
Goleta
07.2020 - 10.2020
- Evaluate and care for all types of animals, assisted in surgeries, assisted in multiple care giving scenarios, computer and front desk work. Experience with cornerstone and avimark. Experienced in customer service in the veterinary field.
Education
Bachelor of Arts - Psychology
Cal State University Long Beach
Long Beach 05-2025
Skills
- Customer service
- Team building
- Employee training
- Conflict resolution
- Project management
- Classroom organization
- Communication skills
- Client support
- Cross-functional teamwork
- Team leadership
- Clear communication
- Work prioritization
- Goal setting
Timeline
Manager
Long Beach Skate Co.
10.2021 - Current
Para Educator
Maxim Healthcare Group
10.2020 - 03.2021
Veterinarian Assistant
Foothill Pet Hospital
07.2020 - 10.2020
Bachelor of Arts - Psychology
Cal State University Long Beach
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