Ethan Dadwah
Milton,ON
Summary
Adept at driving sales and enhancing customer relationships, I leveraged my expertise in sales strategy development and interpersonal communication at KC Confectionery LTD to consistently achieve top performer status. My background also includes technical proficiency as an Automotive Service Technician, underscoring my versatile skill set and commitment to excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Representative
KC Confectionery LTD
06.2021 - 07.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Expanded customer base through cold calling, networking, and relationship building.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Automotive Service Technician
Self Employed Web
08.2017 - 09.2020
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Improved shop efficiency with systematic organization of tools, equipment, and parts inventory management systems.
- Maintained a clean, organized, and safe work environment to promote optimal productivity and adherence to safety standards.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Investigated customer complaints to identify cause of malfunctions.
- Changed, rotated, and balanced tires on different types of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed customer orders and warranty services according to manufacturer specifications.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Maintained accurate records of time and materials required to perform repairs and service.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Examined new and replacement parts to uncover defects.
Education
Automotive Services Technician Diploma - Automotive Services Technician
National Energy Skills Center
Trinidad & Tobago08.2018
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
- Relationship Building
- Product and service knowledge
- Sales Presentations
- Sales closing
- Sales strategy development
- Product and Service Sales
Languages
English
Professional Working
Certification
Automotive Services Technician Diploma
Timeline
Sales Representative
KC Confectionery LTD
06.2021 - 07.2024
Automotive Service Technician
Self Employed Web
08.2017 - 09.2020
Automotive Services Technician Diploma - Automotive Services Technician
National Energy Skills Center
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