Ethan Coates
Norway House,MB
Summary
Dynamic sales professional with proven expertise in customer relations and sales strategy development at Arctic Beverages. Recognized for enhancing client satisfaction and driving revenue growth through effective upselling techniques. Strong interpersonal communication skills and a commitment to fostering trust-based relationships have consistently led to increased repeat business and a robust customer base.
Overview
4
4
years of professional experience
Work History
Sales Representative
Arctic Beverages
Norway House
10.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Office Administrator
The North West Company
Norway House
06.2024 - 10.2024
- Maintained electronic and paper filing systems for easy retrieval of information.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Enhanced customer service by developing feedback system that addressed client concerns promptly.
- Maintained confidentiality of sensitive information, adhering to strict data protection policies.
General Merchandiser
The North West Company
Norway House
05.2023 - 06.2024
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
- Managed store layouts by placing in-demand products in areas visible to customers to maximize sales.
- Maintained a safe shopping environment by adhering to company guidelines regarding cleanliness, health, and safety standards.
- Communicated effectively with colleagues at all levels of the organization, fostering teamwork and promoting a positive work atmosphere.
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
- Conducted regular price audits to maintain accurate pricing information for all products on display.
- Enhanced product visibility by creating eye-catching displays that captured customer interest and promoted sales growth.
- Helped customers select merchandise by offering multiple product options fitting specific needs.
Produce Clerk
The North West Company
Norway House
10.2020 - 05.2023
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Kept tidy and organized area to comply with cleanliness standards.
- Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
Education
Grade 12 -
HBOIERC
Norway House, MB06.2021
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Sales closing
- Sales strategy development
Languages
English
Elementary
Timeline
Sales Representative
Arctic Beverages
10.2024 - Current
Office Administrator
The North West Company
06.2024 - 10.2024
General Merchandiser
The North West Company
05.2023 - 06.2024
Produce Clerk
The North West Company
10.2020 - 05.2023
Grade 12 -
HBOIERC