Ethan Burke
Brampton
Summary
Motivated and results-driven sales and customer service professional with over 5 years of experience across banking, retail, and direct sales. Proven ability to exceed targets, resolve customer concerns efficiently, and build strong client relationships. Currently pursuing a university degree in Law & Society, combining academic insight with practical business skills.
Overview
6
6
years of professional experience
Work History
Customer Experience Associate
Toronto Dominion Bank (TD)
03.2023 - Current
- Process a variety of financial transactions with accuracy and efficiency, including deposits, withdrawals, and bill payments.
- Identify customer needs and offer tailored banking solutions; assist with account openings and related services.
- Deliver exceptional in-branch service aligned with TD's customer satisfaction goals.
Sales representative
FGL Sports Ltd (Sports Chek)
01.2019 - 11.2022
- Assisted customers in selecting appropriate products, providing knowledgeable and attentive support.
- Managed merchandise receiving, including unpacking, invoice checking, and restocking.
- Contributed to smooth store operations and improved customer experience.
Sales Assistant
GFD
04.2021 - 09.2022
- Conducted door-to-door sales, consistently surpassing daily sales targets in 2022.
- Demonstrated in-depth product knowledge to quickly address customer inquiries and match solutions to needs.
- Maintained and updated customer accounts, resolving issues with a 98% satisfaction rate.
Education
Bachelor’s Degree (in progress) - Law & Society
York University
Toronto, ON05-2026
Skills
- Cold Calling & Outside Sales
- Legal Research & Writing
- Direct & Outbound Sales
- Customer service
- Sales and upselling
- Product education
- Product recommendations
- Relationship building
Timeline
Customer Experience Associate
Toronto Dominion Bank (TD)
03.2023 - Current
Sales Assistant
GFD
04.2021 - 09.2022
Sales representative
FGL Sports Ltd (Sports Chek)
01.2019 - 11.2022
Bachelor’s Degree (in progress) - Law & Society
York University
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