Ethan Brake
St. John's,NL
Summary
Resourceful Computer Service Technician known for high productivity and efficient task completion. Possess specialized skills in hardware troubleshooting, software installation, and network configuration. Excel in problem-solving, communication, and time management, ensuring swift resolution of technical issues and positive client interactions.
Overview
4
4
years of professional experience
Work History
Computer Service Technician
PhoneTech Voice and Data Ltd.
Corner Brook, Newfoundland and Labrador
05.2025 - 08.2025
- Diagnosed hardware and software issues for various communication devices.
- Repaired and replaced defective components in customer equipment.
- Provided technical support to clients over the phone and in person.
- Maintained accurate records of service requests and completed work orders.
- Collaborated with team members to improve service processes and efficiency.
- Educated clients on proper device usage and maintenance practices.
- Utilized diagnostic tools to troubleshoot system malfunctions effectively.
- Replaced defective components such as hard drives, RAMs, motherboards.
- Tested computer systems for functionality before returning them to customers.
- Built custom computers according to customer specifications.
- Assisted customers with setting up their new computers and peripherals.
- Assisted in developing new IT strategies based on client requirements.
- Repaired physical damages to computer systems such as broken keyboards and monitors.
- Documented all repair activities within a ticketing system for tracking purposes.
- Removed viruses from customer computers using anti-virus software applications.
- Configured network settings on routers and switches for improved performance.
Photo Lab Technician
Walmart Canada
Corner Brook, Canada
08.2024 - 05.2025
- Delivered technical support to customers on product selection and usage instructions.
- Repaired minor mechanical issues in photo processing machines to ensure operational efficiency.
- Trained new employees on proper operation of laboratory equipment, enhancing team capabilities.
Produce Clerk
Coleman Group of Companies
Corner Brook, Canada
07.2023 - 02.2024
- Consistently delivered fresh, high-quality produce to meet customer expectations.
- Facilitated direct communication with staff and customers to enhance satisfaction levels.
- Utilized strong interpersonal skills to build rapport with clients and team members.
Park Attendant
Eltoq Developments Inc.
Corner Brook, Canada
05.2021 - 09.2022
- Communicated with clients in person and via phone to address inquiries and concerns.
- Managed on-site operations to maintain store appearance and functionality.
- Coordinated bookings to ensure timely access to accommodations for all clients.
Education
College Diploma - Computer Networking
College of The North Atlantic
Corner Brook, NL08-2025
Skills
- Network troubleshooting
- Technical support
- Customer service
- Equipment maintenance
- System diagnostics
- Team collaboration
- Problem resolution
- Client education
- Remote assistance
- Performance optimization
- Virus removal
- Mobile device support
- Backup management
- Help desk experience
- Advanced troubleshooting
- Wireless networking
- Hardware upgrades
- Operating system expertise
- Computer assembly
- Data recovery
- Hardware installation
- Network administration
- Software updates
- Printer repair
- Software configuration
- Mobile device management
- System performance optimization
- Remote support
- Troubleshooting and Diagnostics
- Network security
- Help desk management
- IT documentation
- Interpersonal skills
- Hardware diagnostics
- Support end-users
Timeline
Computer Service Technician
PhoneTech Voice and Data Ltd.
05.2025 - 08.2025
Photo Lab Technician
Walmart Canada
08.2024 - 05.2025
Produce Clerk
Coleman Group of Companies
07.2023 - 02.2024
Park Attendant
Eltoq Developments Inc.
05.2021 - 09.2022
College Diploma - Computer Networking
College of The North Atlantic