Estrella Ochoa
Oxnard
Summary
Reliable employee seeking Customer Engagement Specialist position. Offering excellent communication and good judgment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Western Union Agent Cashier
La Unica Check Cashing
04.2023 - 03.2024
- Provided comprehensive support for both sender''s and receiver''s inquiries regarding money transfer services, ensuring clear communication throughout the process.
- Promoted a positive work environment by collaborating effectively with team members to resolve issues and provide superior service.
- Improved efficiency of money transfers by staying up-to-date on currency exchange rates and understanding regulatory requirements for international transactions.
- Assisted in training new employees on Western Union systems, policies, and best practices, facilitating their smooth integration into the team..
Cashier
Carniceria La Unica
07.2022 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Crew Member
McDonald's
07.2022 - 08.2023
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked front counter, drive-thru and other areas.
Education
Bachelor of Science - Psychology
California State University - Channel Islands
Camarillo, CA06.2027
Associate of Science - Psychology
Ventura College
Ventura, CA06.2025
High School Diploma -
Pacifica High School
Oxnard, CA06.2022
Skills
- Customer Service
- Professionalism and Integrity
- Goal-oriented mindset
- Multitasking proficiency
- Continuous Learning Attitude
- Computer Skills
Certification
Typing Certificate
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Western Union Agent Cashier
La Unica Check Cashing
04.2023 - 03.2024
Cashier
Carniceria La Unica
07.2022 - 03.2024
Crew Member
McDonald's
07.2022 - 08.2023
Bachelor of Science - Psychology
California State University - Channel Islands
Associate of Science - Psychology
Ventura College
High School Diploma -
Pacifica High School