ESTHER BENEDICT AWUSA
Halifax,NS
Summary
To develop my professional career in a result - oriented way, to analyze issues to obtain the best result for progress and development in any organization I find myself, when given the opportunity to serve. I am a pragmatic and passionate team player with an uncommon appeal for excellent, cohesive social interactions amongst staff and management while promoting organizational goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Program Facilitator
Akamkpa Maternal New Born and Child Health Research
Calabar
12.2016 - Current
- Tracked and reported expenses accurately to manage program budgets.
- Provided ongoing direction and leadership for program operations.
- Advocated for program participants in [Type] program, outlining cases and needs to program executives.
- Monitored field trips and special events to maintain safety and increase attendee retention.
- Assisted management in optimizing program content for improved participant satisfaction and learning outcomes.
- Implemented program-level departmental policies and procedures and managed budgets to support educational program and curriculum.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Coordinated event logistics such as room setup, equipment management, and registration processes to ensure smooth operation of each session offering.
- Assisted with grant writing and fundraising efforts to secure funding and sustain program long-term.
- Conferred and resolved education-related issues and problems with students, parents and school officials.
Personal Assistant to the Chief Executive Officer
Obubra Local Government Council
Obubra, Cross Rivers State
03.2014 - 11.2016
- Promoted team productivity by keeping supplies organized and well-stocked.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Liaised between departments on behalf of the CEO to facilitate collaboration and drive progress towards shared goals.
- Managed wardrobe by setting up dry-cleaning services, pressing garments and organizing clothing.
- Assisted in developing comprehensive briefing documents before important meetings, ensuring the CEO was well-prepared for every discussion.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Enhanced CEO''s productivity by managing schedules, appointments, and travel arrangements.
- Streamlined communication for the CEO with internal and external stakeholders through efficient correspondence handling.
- Supported strategic planning efforts with thorough research and data analysis presented to the CEO.
- Coordinated events, prepared agendas and managed schedule for CEO.
- Tackled special projects such as [Type] to meet tight deadlines.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Maintained presence on popular social media platforms by posting edited photos, updates, and information.
- Planned business and social itineraries by managing personal calendar using [Software].
- Created and managed office systems to efficiently deal with documentation.
- Provided exceptional administrative support during high-pressure situations such as mergers or acquisitions.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Scheduled regular maintenance for employer vehicles and other items such as [Type].
- Wrote reports, executive summaries and newsletters.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Reduced operational inefficiencies by suggesting improvements to administrative workflows based on observations made.
- Volunteered to help with special projects of varying degrees of complexity.
Project Management Executive
MAPS Community Actions for Malaria Prevention (CAMP) Projects
Calabar, Cross Rivers State
05.2010 - 03.2014
- Analyzed project performance data to identify areas of improvement.
- Prepared and submitted project invoices for review and approval.
- Implemented change control procedures to manage scope creep while maintaining high-quality standards within the given timeline.
- Negotiated contracts with suppliers to secure favorable terms on equipment rentals, materials purchases, or subcontractor services as needed per each individual initiative''s requirements.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Optimized resource utilization by employing effective capacity planning techniques across multiple projects concurrently.
- Monitored project performance to identify areas of improvement and make adjustments.
- Managed risk assessments and mitigation strategies, minimizing potential issues during the project lifecycle.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Conducted regular status meetings to keep team members informed on updates, changes or adjustments in project expectations.
- Maintained open communication by presenting regular updates on project status to customers.
- Provided detailed project status updates to stakeholders and executive management.
- Coordinated material procurement and required services for projects within budget requirements.
- Developed and implemented project plans and budgets to ensure successful execution.
- Negotiated and managed third-party contracts related to project deliverables.
- Facilitated post-project reviews to identify areas of success as well as lessons learned for future implementations.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Facilitated workshops to collect project requirements and user feedback.
- Spearheaded process improvements for increased productivity through workflow optimization and automation tools deployment.
- Gained strong leadership skills by managing projects from start to finish.
- Resolved problems, improved operations and provided exceptional service.
- Developed and maintained courteous and effective working relationships.
Office Secretary
Marcel Optical Center.
Zaria, Kaduna State
09.2003 - 03.2006
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Proofread and edited documents for accuracy and grammar.
- Handled incoming calls professionally, directing them to appropriate departments or taking detailed messages.
- Served as corporate liaison for finance, IT, and marketing departments.
- Reduced office supply costs through diligent inventory management and vendor negotiations.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Created and updated records and files to maintain document compliance.
- Scheduled appointments and conducted follow-up calls to clients.
- Enhanced office efficiency by implementing new organization and filing systems.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Responded to inquiries from callers seeking information.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Ensured office equipment was always functioning optimally through regular maintenance checks avoiding any disruptions in daily tasks.
- Maintained daily report documents, memos and invoices.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Sales Representative
Sharon Paint Company
Zaria, Kaduna State
02.1997 - 08.2002
- Consulted with businesses to supply accurate product and service information.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Developed and delivered engaging sales presentations to convey product benefits.
- Developed, maintained and utilized diverse client base.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
- Met existing customers to review current services and expand sales opportunities.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Expanded customer base through cold calling, networking, and relationship building.
- Developed and implemented sales strategies to increase profits.
- Stayed current on company offerings and industry trends.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Contributed to event marketing, sales and brand promotion.
- Attended trade shows to represent company products, generate leads, and network with potential clients.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Trained new employees on customer service, money handling and organizing strategies.
Education
Doctor of Sociology (Ph.D) - Medical Sociology
University of Calabar
2022
Master of Science (M.Sc) - Medical Sociology
University of Calabar
2016
Bachelor of Science (B.Sc) - Sociology
Ahmadu Bello University
2012
National Youth Service Corp
2010
Higher National Diploma (HND) - Agricultural Extension and Management
Samaru College of Agriculture, Ahmadu Bello University
2009
Skills
- Human Resources Understanding
- Customer Satisfaction
- Standard Operating Procedure
- Vendor Management
- Workshop Coordination
- Sales Growth
- Curriculum Development
- Student Discipline
- Market Research Proficiency
- Office Administration
- Process Improvement
- Document Coordination
- Instructional Strategies
- Project Management
- Community Outreach
- Team Collaboration
Accomplishments
- PERFORMANCE MILESTONES: Akamkpa Maternal New Born and Child Health Research
- Objective: Determining Attitudinal reorientation towards effective community health services
- Sponsored by TETFUND, University of Calabar; 60 community health workers and 2 medical doctors attended and benefited
- (As Co Facilitator) 2016
- Training of 275 caregivers on micro enterprises and homestead farming business skills in Iman, Calabar South; Ofumbongha, Obubra; Abontakon, Boki in Cross River State Nigeria
- (As Facilitator) 2015
- MAPS Community Actions for Malaria Prevention (CAMP) projects in 20 wards of Bekwarra, Boki, Obanliku and Obudu LGAs in Cross River State
- (Malaria Action Program for State)
- Funder: USAID and FHI 360
- (As Project Manager) 2014
- Women Reproductive Health Project in Ikot Nkebre 8 miles, Calabar and Abontakon (Boki) Cross River State
- (As Co Facilitator) 2010.
Timeline
Program Facilitator
Akamkpa Maternal New Born and Child Health Research
12.2016 - Current
Personal Assistant to the Chief Executive Officer
Obubra Local Government Council
03.2014 - 11.2016
Project Management Executive
MAPS Community Actions for Malaria Prevention (CAMP) Projects
05.2010 - 03.2014
Office Secretary
Marcel Optical Center.
09.2003 - 03.2006
Sales Representative
Sharon Paint Company
02.1997 - 08.2002
Doctor of Sociology (Ph.D) - Medical Sociology
University of Calabar
Master of Science (M.Sc) - Medical Sociology
University of Calabar
Bachelor of Science (B.Sc) - Sociology
Ahmadu Bello University
National Youth Service Corp
Higher National Diploma (HND) - Agricultural Extension and Management
Samaru College of Agriculture, Ahmadu Bello University