ESTHER WANGARI MOGENDI
Mississauga,ON
Summary
Empathetic Personal Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness, and household activities.
psychological background, proficiency within palliative care and mastery of the gentle persuasive approach for better management of challenging clients.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Intern Counsellor, Drug and Rehabilitation
Nairobi Trust and Outreach Services
01.2019
- Assisted with patient assessments including clinical and psychosocial assessments
- Helped with implementation of patient care plans and frequent reassessments and evaluations of outpatients
- Produced detailed written reports on patient history, interventions administered, and overall progress throughout course of treatment
- Participated in collaboration programs with social services to define patient needs and assists in social service care plans.
Intern, Clinical Counselling
Kenyatta National Hospital
01.2018
- Assisted with the assessments of patients through counselling sessions and implementing patient care plans
- Conducted administrative tasks such as scheduling appointments for patient’s and filing patient documents
- Responsible for reassessments and evaluations of outpatients as required
- Participated in administration of both pharmacological and non-pharmacological management and treatment of various psychological disorders.
- Managed over twenty new clients, Twenty follow up clients and ten in-ward clients.
General Laborer
Parklane Cleaners
10.2023 - Current
- Performed general housekeeping and cleaning tasks.
- Ironing and folding clients apparels.
- Labeling and sorting client clothes depending on orders.
- Handled supply and equipment inventories.
- Managed over 70 clients per day.
Personal Support Worker Placement
Eatonville Care Centre
09.2024 - 10.2024
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
Manager
Clean Sofa and Carpet Solutions
01.2019 - 01.2023
- Responsible for administrative tasks such as salary issuance for staff and organizing customer requests.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Efficiently managed cleaning schedules and prioritized tasks to meet deadlines, ensuring optimal productivity through supervision of each house to house cleaning.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
Bachelor of Arts - Psychology
Moi University
12.2019
Skills
- Computer skills
- Teamwork and collaboration
- Interpersonal and social skills
- Flexible schedule
- Client relationships
- Complex Problem-solving
- Attention to detail
- CPR trained
Languages
English
Full Professional
Swahili
Full Professional
Certification
Gentle Persuasive Approach ,
CPR
Timeline
Personal Support Worker Placement
Eatonville Care Centre
09.2024 - 10.2024
General Laborer
Parklane Cleaners
10.2023 - Current
Intern Counsellor, Drug and Rehabilitation
Nairobi Trust and Outreach Services
01.2019
Manager
Clean Sofa and Carpet Solutions
01.2019 - 01.2023
Intern, Clinical Counselling
Kenyatta National Hospital
01.2018
Gentle Persuasive Approach ,
CPR
Bachelor of Arts - Psychology
Moi University
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