Esther Ogbuagu
Kamloops,BC
Summary
Dynamic and results-oriented professional with a proven track record at Rexall Pharmacy, adept in financial analysis and problem-solving. Excelled in high-pressure environments, demonstrating exceptional teamwork and leadership, leading to significant improvements in customer satisfaction and operational efficiency. Skilled in Microsoft Office and conflict resolution, consistently achieving and surpassing goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Postal Clerk
Rexall Pharmacy
04.2023 - Current
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into post office boxes with high levels of accuracy.
- Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
- Sell stamps, packaging supplies, and other postal products to customers.
- Using sorting machines and barcode scanners to process an average of 50 parcels per shift.
- keep track of inventory transactions, carry out routine audits to check that inventory records match actual stock, and spot and resolve mistakes.
- Handle registered and certified mail, including verifying identification and recording delivery information.
- Dealing with daily transaction paperwork for example, filing records according to the date.
Wealth Management Advisor
Transamerica Life Insurance Company
06.2022 - Current
- Assessing client's financial status, taking into consideration their earnings, liabilities, assets, and financial objectives.
- Recognizing and meeting the needs of the client by learning about their values, preferences, and long-term goals.
- checking the client's investment portfolio on a regular basis to make sure it stays in line with their financial objectives.
Customer Service Representative
Save-On-Foods
03.2021 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Gained experience in the grocery, cashier, personal shopper, deli, and liquor departments.
Personal Shopper Assistant
Loblaw Companies( Real Canadian Superstore ).
02.2020 - 03.2021
- Mitigated potential issues during shopping trips by proactively addressing any concerns or questions from clients before they arose.
- Collaborated closely with store associates to secure exclusive deals, discounts, or limited edition pieces for clients.
- Conducted thorough research on desired products for clients, ensuring the best available options were presented during appointments.
- Expedited returns and exchanges process for clients, ensuring a hassle-free shopping experience.
- Prepare and deliver reports to management on sales metrics, customer feedback, and team performance.
Education
BBA - International Business
Thompson River University
Kamloops, BC04.2024
High School Diploma -
Laureates College
Lagos, Nigeria04.2018
Skills
- Workplace Safety
- Problem-solving skills
- Computer savvy
- Verbal/written communication
- Teamwork
- Time management
- Multitasking
- Financial Analysis
- Adaptability
- Leadership
- Microsoft Office
- Social media strategy
- Online Marketing
- Conflict resolution
- Front desk
Languages
English
Full Professional
Certification
- Serving it Right certificate
- Social Media certificate
- Bachelor of Business Administration
Timeline
Postal Clerk
Rexall Pharmacy
04.2023 - Current
Wealth Management Advisor
Transamerica Life Insurance Company
06.2022 - Current
Customer Service Representative
Save-On-Foods
03.2021 - 04.2023
Personal Shopper Assistant
Loblaw Companies( Real Canadian Superstore ).
02.2020 - 03.2021
BBA - International Business
Thompson River University
High School Diploma -
Laureates College
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