Esther Musime
Edmonton,AB
Summary
Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
Overview
9
9
years of professional experience
Work History
Community Rehabilitation Worker
Tralee Residential Services
04.2024 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Shelter Worker
YMCA Moncton
04.2023 - 04.2024
- I sensitively and appropriately assisted residents to meet their personal care needs to a high standard, including assistance with laundry, and preparing meals.
- I assisted residents to take any prescribed medications while ensuring compliance with all medication administration policies,
- Cleaned and maintained work areas for optimized hygiene,
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
COVID19 NB Mobile Team
CANADIAN RED CROSS
02.2022 - 03.2022
- Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
- Explained importance of contact tracing to prevent disease transmission and keep communities healthy.
- Answered calls and interacted with community members to provide information on advocacy services.
- Assisted individuals with navigating health care systems, appointments and classes.
- Received processed and tracked patient documentation with speed and accuracy.
Long Term Care ECW
CANADIAN RED CROSS
11.2021 - 12.2021
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Assisted with meal planning to meet nutritional plans.
- Performed light housework, handled cleaning duties
- fed patients with limited physical abilities to support basic needs.
Disaster Responder (Fires)
CANADIAN RED CROSS
08.2021 - 10.2021
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Vaccination Supporter
CANADIAN RED CROSS
05.2021 - 07.2021
- Counseled and made recommendations to patients, caregivers and families about communicative strategies and devices.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved operations by working with team members and customers to find workable solutions.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Long Term Care ECW
CANADIAN RED CROSS
04.2021 - 05.2021
- Provided support for physical, emotional and social needs of clients.
- Maintained safe and clean environment for client by performing light housekeeping and laundry.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Reported concerns to nurse supervisor to promote optimal care.
- Maintained clean and well-organized environment for client happiness and safety.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Long Term Care ECW
CANADIAN RED CROSS
03.2021 - 04.2021
- Provided support for physical, emotional and social needs of clients.
- Maintained safe and clean environment for client by performing light housekeeping and laundry.
- Established effective patient communication to develop positive relationships.
- Maintained clean and well-organized environment for client happiness and safety.
Customer Service Representative
Concentrix
06.2019 - 08.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Communicated with vendors regarding back order availability, future inventory and special orders.
Sales Associate
Energy Resources Petroleum
01.2016 - 04.2019
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained organized, presentable merchandise to drive continuous sales.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maintained records related to sales, returns and inventory availability.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Tracked stock using company inventory management software.
- Educated customers on promotions to enhance sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Processed product returns and assisted customers with other selections.
- Prepared merchandise for sales floor by pricing or tagging.
Customer Service Representative
Mtn Call Centre
01.2018 - 12.2018
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers in fast-paced environment.
Education
High School Diploma -
Lycee De Kigali
KigaliSocial Work - Social Work
NBCC Moncton
Moncton07.2023
Skills
- Complaint resolution
- Report preparation
- Good listening skills
- Case Management
- Referrals and networking
- Motivational Enhancement Therapy
- Medical terminology knowledge
- Social services
- Sexual Assault Victim Counseling
- Suicide Intervention
- Dietary Restrictions
- Peer Counseling
- Dietary Needs
- Laundry Duties
- Health and Wellbeing
- Call Screening
Languages
English
Full Professional
French
Full Professional
Timeline
Community Rehabilitation Worker
Tralee Residential Services
04.2024 - Current
Shelter Worker
YMCA Moncton
04.2023 - 04.2024
COVID19 NB Mobile Team
CANADIAN RED CROSS
02.2022 - 03.2022
Long Term Care ECW
CANADIAN RED CROSS
11.2021 - 12.2021
Disaster Responder (Fires)
CANADIAN RED CROSS
08.2021 - 10.2021
Vaccination Supporter
CANADIAN RED CROSS
05.2021 - 07.2021
Long Term Care ECW
CANADIAN RED CROSS
04.2021 - 05.2021
Long Term Care ECW
CANADIAN RED CROSS
03.2021 - 04.2021
Customer Service Representative
Concentrix
06.2019 - 08.2020
Customer Service Representative
Mtn Call Centre
01.2018 - 12.2018
Sales Associate
Energy Resources Petroleum
01.2016 - 04.2019
High School Diploma -
Lycee De Kigali
Social Work - Social Work
NBCC Moncton
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