Esther Mondestuschidinma
Kitchener
Summary
Compassionate and dedicated Residential Support Worker with a Social Service Worker (SSW) Diploma and hands-on experience supporting women and vulnerable individuals in shelter and community-based settings. Skilled in crisis intervention, emotional support, safety planning, advocacy, and facilitating transitions to independence. Able to remain calm and decisive in high-pressure situations while providing trauma-informed, client-centred care.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Volunteer – Women's Shelter Support
Marillac Place Women's shelter
Kitchener
01.2024 - Current
- Provided emotional support and active listening to women experiencing crisis and trauma.
- Supported communal living by promoting safety, respect, and cooperation.
- Assisted staff in maintaining shelter guidelines and responding to resident needs.
- Coordinated with staff to ensure adherence to shelter guidelines, streamlining operations and effectively addressing resident needs.
Volunteer - Friendly Visiting Program
Community Support Connections
Waterloo
01.2024 - Current
- Provided one-to-one emotional support to reduce isolation.
- Built trusting relationships while respecting boundaries and confidentiality.
- Fostered trusting relationships with clients, enhancing emotional well-being and reducing feelings of isolation.
Residential Contract Cleaner
Lume Cleaner Ltd.
Waterloo
09.2024 - 12.2025
- Worked independently in residential environments while maintaining professionalism.
- Demonstrated strong organization, time management, and reliability.
- Evaluated cleaning supplies and techniques, optimizing processes for efficiency and achieving noticeable improvements in service delivery.
Education
Advertising And Marketing Communications Diploma - Marketing And Communications
Conestoga College
Kitchener, ON 09.2024 - 12/2025
Skills
- Crisis intervention
- Trauma-informed care
- Safety planning
- Advocacy
- Emotional support
- Conflict resolution
- Communication skills
- Cultural sensitivity
- Documentation
- Time management
Certification
CPR & First Aid, Red Cross
Additional Information - Location
Kitchener, ON
Timeline
Advertising And Marketing Communications Diploma - Marketing And Communications
Conestoga College
09.2024 - 12/2025
Residential Contract Cleaner
Lume Cleaner Ltd.
09.2024 - 12.2025
Volunteer – Women's Shelter Support
Marillac Place Women's shelter
01.2024 - Current
Volunteer - Friendly Visiting Program
Community Support Connections
01.2024 - Current