Summary
Overview
Work History
Education
Skills
Cooking, Touring
Cooking and Touring
Timeline
Generic

Esther Azubegu

Supervisor
Scarborough,ON

Summary

An Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

11
11
years of professional experience

Work History

Supervisor

JA CHEF JOHN GRILLS
01.2020 - 07.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.

Client Service Representative

JA CHEF JOHN GRILLS
08.2018 - 12.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Collaborated with other departments to develop ways to increase customer satisfaction.
  • Maintained and managed customer files and databases.
  • Developed and implemented customer satisfaction surveys to measure customer service quality.

Personal Assistant

Ghana Navy
09.2017 - 07.2018
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Used discretion when handling confidential information.
  • Served as point of contact between clients and managerial staff.

Front Desk Receptionist

John Ayilba Catering Services
02.2015 - 01.2016
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Kitchen Assistant

John Ayilba Catering Services
03.2012 - 04.2014
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Accepted opportunities to learn new skills, improve performance and cross-train for other positions.

Education

High School Diploma -

School of Aviation
Tema, Ghana

Bachelor of Science - Hotel, Resort And Restaurant Management

Centennial College
Toronto, ON
04.2024

Bachelor of Science - Hospitality And Tourism Management

Ghana INT. of MGT & Public Administration (GIMPA)
Accra, Ghana
07.2017

Skills

  • Waste Reduction
  • Motivating Performers
  • Job Assignments
  • Supervising Employees

Cooking, Touring

Preparing new dishes/trying new recipes.

Visiting Tourist Destinations.

Cooking and Touring

Cooking out the usual, Preparing new dishes, trying foreign foods.

Visiting Tourist Destinations.

Timeline

Supervisor

JA CHEF JOHN GRILLS
01.2020 - 07.2023

Client Service Representative

JA CHEF JOHN GRILLS
08.2018 - 12.2020

Personal Assistant

Ghana Navy
09.2017 - 07.2018

Front Desk Receptionist

John Ayilba Catering Services
02.2015 - 01.2016

Kitchen Assistant

John Ayilba Catering Services
03.2012 - 04.2014

High School Diploma -

School of Aviation

Bachelor of Science - Hotel, Resort And Restaurant Management

Centennial College

Bachelor of Science - Hospitality And Tourism Management

Ghana INT. of MGT & Public Administration (GIMPA)

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Esther AzubeguSupervisor